Customer Service Agent - UAEN - Part Time

Serco
Dubai
Workplace: OnsitePart timeFunction: Customer Support (Service Desk)Experience: 1+ yearsEducation: high_schoolSkills: ["Communication","Multi-tasking","Organization","Time management","Problem-solving"]

Provide customer service to passengers, airport users, and the public within Dubai Airport’s Midfield Terminal, ensuring high-quality operations. Stay current on terminal changes affecting service delivery, deliver clear guidance on applicable rules and regulations, and support briefing and handover procedures. Coordinate with other airport representatives to assist with passenger arrival/departure needs, and recommend improvements to service levels and work systems.

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FursaFursa
Serco
Serco
1 day ago

Customer Service Agent - UAEN - Part Time

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Provide customer service to passengers, airport users, and the public within Dubai Airport’s Midfield Terminal, ensuring high-quality operations. Stay current on terminal changes affecting service delivery, deliver clear guidance on applicable rules and regulations, and support briefing and handover procedures. Coordinate with other airport representatives to assist with passenger arrival/departure needs, and recommend improvements to service levels and work systems.
Location: Dubai
Workplace: Onsite
Employment Type: Part time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Attend to duties within assigned area of responsibility (i.e., airport terminal) and provide customer services to passengers, airport users, and the general public.
  • •Ensure relevant information is available and stay abreast of Midfield Terminal changes that may affect customer service quality.
  • •Provide clear and concise information to passengers regarding appropriate rules and regulations.
  • •Attend briefing sessions and carry out handover procedures in line with agreed performance standards.
  • •Coordinate with other airport representatives to assist with passenger arrival/departure and suggest improvements to service delivery and systems of work.

Key Requirements

  • •Minimum High School Diploma level or General Education Degree (GED) or an equivalent professional qualification.
  • •Minimum 1 year of experience in a related field as frontline staff in a service industry.
  • •Ability to understand, take direction, speak, read, write, and communicate in fundamental English and Arabic.
  • •Good interpersonal and problem-solving skills.
  • •Familiarity with another foreign language would be beneficial.
Experience:1+ yearsService industryFrontline servicesAirport operations
Education:High School
Skills:CommunicationMulti-taskingOrganizationTime managementProblem-solving
Languages:EnglishArabic

Eligibility

Nationality:UAE National

Company Brief

Serco
Provides public services across defence, transport, health, justice, immigration and citizen services, delivering operations, consultancy and managed services to governments and commercial clients worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Hook, United Kingdom
Founded: 1929
WebsiteLinkedIn