Lead Unified Comms Engineer - Federal Customer

Dell
United States
Workplace: HybridFull timeUSD 186,065 - 240,790Function: Government & Public AdministrationSkills: ["Troubleshooting","Customer support","Documentation","Cross-team collaboration","Service improvement"]

Engineer, sustain, and improve secure voice and collaboration services for mission execution. Own administration, troubleshooting, integration, and lifecycle support for communications platforms and endpoints, including call quality, connectivity, and platform configuration. Coordinate with network, systems, and field teams, maintain operational documentation, support user service requests and continuity, and contribute to testing and validation to ensure stable, secure collaboration under program requirements.

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FursaFursa
Dell
Dell
3 days ago

Lead Unified Comms Engineer - Federal Customer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Engineer, sustain, and improve secure voice and collaboration services for mission execution. Own administration, troubleshooting, integration, and lifecycle support for communications platforms and endpoints, including call quality, connectivity, and platform configuration. Coordinate with network, systems, and field teams, maintain operational documentation, support user service requests and continuity, and contribute to testing and validation to ensure stable, secure collaboration under program requirements.
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Government & Public Administration

Key Responsibilities

  • •Administer and support voice, telephony, conferencing, or collaboration platforms.
  • •Troubleshoot call quality issues, endpoints, connectivity, and platform configuration.
  • •Support implementation, upgrades, and integrations of communications solutions.
  • •Maintain documentation, diagrams, operating procedures, and support records.
  • •Coordinate with network, systems, and field teams, including user support and continuity activities.

Pay and Benefits

Salary: USD 186,065 - 240,790

Key Requirements

  • •Experience supporting unified communications, VoIP, telephony, or collaboration environments.
  • •Strong troubleshooting and customer-support skills for voice and collaboration services.
  • •Familiarity with endpoint integration, platform administration, and service support processes.
  • •Understanding of network and QoS concepts related to voice and collaboration services.
  • •Ability to work onsite in a secure environment with active TS/SCI access required by the program.
Experience:GovernmentClassified
Skills:TroubleshootingCustomer supportDocumentationCross-team collaborationService improvement
Tech Stack:Unified CommunicationsUCVoIPTelephonyConferencingCollaboration platformsCisco UCVideoAVCall-managementSIPQoSSecure voice

Eligibility

Security Clearance:TS/SCI

Company Brief

Dell
Designs, manufactures and sells computers, servers, storage, networking equipment, and related IT solutions and services for consumers, small businesses, and enterprises worldwide.
Industry: Electronics Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Round Rock, United States
Founded: 1984
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