Manufacturing Operations Support Specialist

Anduril
United States
Workplace: OnsiteFull timeUSD 30 - 37 hourlyFunction: Customer Support (Service Desk)Experience: 3+ yearsSkills: ["Communication","Cross-functional coordination","Customer-facing skills","Attention to detail","Prioritization"]

Own the end-to-end customer experience for post-sale repairs and upgrades by managing RMA activities from intake through resolution, shipping, and returns. Serve as the single point of accountability for customer relationships, track unit status and physical location across ERP/PLM systems, provide proactive updates, and coordinate with operations, production, shipping/receiving, and supply chain to meet turnaround targets and protect customer satisfaction.

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Anduril
Anduril
2 days ago

Manufacturing Operations Support Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Own the end-to-end customer experience for post-sale repairs and upgrades by managing RMA activities from intake through resolution, shipping, and returns. Serve as the single point of accountability for customer relationships, track unit status and physical location across ERP/PLM systems, provide proactive updates, and coordinate with operations, production, shipping/receiving, and supply chain to meet turnaround targets and protect customer satisfaction.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Act as the primary customer contact and single point of accountability for post-sale RMA activities and customer relationships.
  • •Track RMA unit status and physical location in ERP/PLM systems to maintain accurate records.
  • •Provide proactive, transparent customer status updates throughout production, shipping, and return lifecycle.
  • •Coordinate with operations leadership, TPMs, and production staff to resolve priority conflicts and align customer messaging.
  • •Forecast material needs and oversee shipping/receiving, including documentation, ATP testing, packaging, and dispatch on schedule.

Pay and Benefits

Salary: USD 30 - 37 hourly
Equity and Bonus:Equity

Key Requirements

  • •3+ years of experience in production coordination, customer success/account management, or program coordination, ideally in manufacturing, hardware, defense, or aerospace.
  • •A proven track record of managing on-time delivery and RMA/returns or service-level commitments.
  • •Comfort navigating ERP and PLM/production-tracking systems such as Oracle, Odoo, Teamcenter, Forge (or equivalents).
  • •Strong customer-facing commercial experience, delivering clear communication with early, transparent updates.
  • •Exceptional communication and cross-functional coordination skills across production, shipping/receiving, supply chain, and engineering/finance stakeholders.
Experience:3+ yearsManufacturingHardwareDefenseAerospace
Skills:CommunicationCross-functional coordinationCustomer-facing skillsAttention to detailPrioritization
Languages:English
Tech Stack:OracleOdooTeamcenterForgeERPPLM

Eligibility

Security Clearance:U.S. Secret

Company Brief

Anduril
Designs and builds advanced defense systems combining autonomous aircraft, sensors, and AI-driven software for military and national security applications, focused on modernizing battlefield capabilities and distributed sensing.
Industry: Defense Technology
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: Costa Mesa, United States
Founded: 2017
WebsiteLinkedIn