Mastercard

1 week ago

Senior Technician, Enterprise Operations

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Join the 24/7 Operations Command Centre as a first-line support technician for Vocalink Electronic Switching, Gateway, and Transaction Services. You’ll monitor events and alerts, complete checklist and run-manual tasks, escalate issues using severity and incident processes, and ensure incidents and privileged access are handled correctly. You’ll also maintain operational documentation and perform daily/weekly/monthly backups to support service availability and data integrity.

Location: United Kingdom

Workplace: Onsite

Employment Type: Contract

Job Function: Field Service, Maintenance & Skilled Trades

Key Responsibilities

•Provide first-line problem solving for incidents across services including Link ATM Card Services, ATM Managed Services, Faster Payment Services, MPP, Bacs, Bank Girot, and ICS.
•Complete checklist tasks within required timeframes, reporting anomalies and following escalation processes.
•Monitor events and alerts, ensure correct handling by severity/incident prioritisation, and escalate issues in a timely and consistent manner.
•Control privileged access to live systems and ensure incidents are recorded correctly for all services.
•Maintain operational documentation, perform proactive run-manual activities, and ensure daily/weekly/monthly backups complete successfully to protect data integrity.

Key Requirements

•Demonstrated qualities of a team player.
•Proven ability to learn and follow processes.
•Experience identifying and suggesting improvements to work processes.
•Strong problem-solving skills.
•Ability to deal with urgent issues calmly and communicate effectively while staying commercially aware.

Skills:TeamworkProblem-solvingCommunicationProcess adherenceUrgency management

Tech Stack:VocaLinkOperations Command Centre (OCC)

Company Brief

Mastercard

Mastercard is a global payments and technology company that processes transactions, provides fraud prevention and data services, and builds payment infrastructure for consumers, businesses, merchants and governments across 200+ countries.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Purchase, New York, United States

Founded: 1966

Glassdoor: 4.1

Website LinkedIn Glassdoor

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Mastercard

1 week ago

Senior Technician, Enterprise Operations

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Location: United Kingdom

Workplace: Onsite

Employment Type: Contract

Job Function: Field Service, Maintenance & Skilled Trades

Key Responsibilities

•Provide first-line problem solving for incidents across services including Link ATM Card Services, ATM Managed Services, Faster Payment Services, MPP, Bacs, Bank Girot, and ICS.
•Complete checklist tasks within required timeframes, reporting anomalies and following escalation processes.
•Monitor events and alerts, ensure correct handling by severity/incident prioritisation, and escalate issues in a timely and consistent manner.
•Control privileged access to live systems and ensure incidents are recorded correctly for all services.
•Maintain operational documentation, perform proactive run-manual activities, and ensure daily/weekly/monthly backups complete successfully to protect data integrity.

Key Requirements

•Demonstrated qualities of a team player.
•Proven ability to learn and follow processes.
•Experience identifying and suggesting improvements to work processes.
•Strong problem-solving skills.
•Ability to deal with urgent issues calmly and communicate effectively while staying commercially aware.

Skills:TeamworkProblem-solvingCommunicationProcess adherenceUrgency management

Tech Stack:VocaLinkOperations Command Centre (OCC)

Company Brief

Mastercard

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Purchase, New York, United States

Founded: 1966

Glassdoor: 4.1

Website LinkedIn Glassdoor