Associate-CS Phone

Sutherland
Mumbai
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Customer service","Empathy","Professionalism","Teamwork"]

Handle inbound phone interactions from customers and delivery drivers for shipping and delivery inquiries. Provide updates on customer packages and orders, help resolve issues like lost packages, directions, access codes, and self-service options, and escalate when needed. Maintain professional phone etiquette, document incidents, follow scripts and confidentiality guidelines, and transfer calls to the appropriate departments. Work from the Airoli area with rotational US shifts.

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FursaFursa
Sutherland
Sutherland
10 hours ago

Associate-CS Phone

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Handle inbound phone interactions from customers and delivery drivers for shipping and delivery inquiries. Provide updates on customer packages and orders, help resolve issues like lost packages, directions, access codes, and self-service options, and escalate when needed. Maintain professional phone etiquette, document incidents, follow scripts and confidentiality guidelines, and transfer calls to the appropriate departments. Work from the Airoli area with rotational US shifts.
Location: Mumbai
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Handle inbound calls from customers and delivery drivers and provide appropriate support.
  • •Assist drivers with updates on customer packages and orders.
  • •Help drivers correct or update delivery coordinates when required.
  • •Support issues such as lost packages, directions, access codes, and self-service options.
  • •Document incidents, follow phone scripts and confidentiality guidelines, and escalate/transfer calls to the next department as needed.

Pay and Benefits

Perks:Travel AllowanceInsuranceMedical Benefits

Key Requirements

  • •Minimum HSC pass out with LC Certificate or graduation pass out.
  • •Freshers and experienced candidates can apply.
  • •Good spoken and written English communication skills with neutral accent and clear pronunciation.
  • •Ability to understand customer/driver concerns and provide strong customer service with empathy.
  • •25 WPM typing speed with 90% accuracy and basic knowledge of computers and internet browsers.
Education:High School
Skills:CommunicationCustomer serviceEmpathyProfessionalismTeamwork
Languages:English

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor