Mashreq

1 month ago

Collection Officer- Personal Loans

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

Manage a queue of delinquent personal loan accounts, making 100-150 daily calls to recover arrears. Operate within an automated Finn1 collection system, negotiate repayment plans, escalate irregularities, and mentor new joiners while contributing to team MIS and performance targets.

Location: Pakistan

Workplace: Onsite

Employment Type: Full time

Job Function: Banking, Lending & Credit

Seniority: Entry level

Key Responsibilities

•Work a queue of delinquent accounts and collect arrears to bring accounts up-to-date or within agreed terms
•Make regular contact with customers to collect full overdue payment or negotiate a repayment plan
•Follow up promises to ensure payments are received and escalate irregularities to the TL
•Mentor new joiners and provide on the job training; circulate MIS related to team activities
•Attend team meetings and resolve difficult/complex cases forwarded by collection officer

Key Requirements

•Minimum Graduate with 2-3 years of work experience
•Product knowledge
•Banksys, Osoolsys, Select
•PC literate
•Excellent verbal and written communication skills

Experience:2-3 yearsBankingFinancial services

Skills:CommunicationNegotiationPersuasiveProblem-solving

Languages:English

Tech Stack:Finn1TelephoneWeb-based system

Company Brief

Mashreq

Mashreq Bank is a UAE-headquartered full-service bank offering retail, corporate, Islamic and digital banking, treasury, and capital markets services across the Middle East and internationally.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Dubai, United Arab Emirates

Founded: 1967

Glassdoor: 3.3

Website LinkedIn Glassdoor

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Mashreq

1 month ago

Collection Officer- Personal Loans

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

Location: Pakistan

Workplace: Onsite

Employment Type: Full time

Job Function: Banking, Lending & Credit

Seniority: Entry level

Key Responsibilities

•Work a queue of delinquent accounts and collect arrears to bring accounts up-to-date or within agreed terms
•Make regular contact with customers to collect full overdue payment or negotiate a repayment plan
•Follow up promises to ensure payments are received and escalate irregularities to the TL
•Mentor new joiners and provide on the job training; circulate MIS related to team activities
•Attend team meetings and resolve difficult/complex cases forwarded by collection officer

Key Requirements

•Minimum Graduate with 2-3 years of work experience
•Product knowledge
•Banksys, Osoolsys, Select
•PC literate
•Excellent verbal and written communication skills

Experience:2-3 yearsBankingFinancial services

Skills:CommunicationNegotiationPersuasiveProblem-solving

Languages:English

Tech Stack:Finn1TelephoneWeb-based system

Company Brief

Mashreq

Mashreq Bank is a UAE-headquartered full-service bank offering retail, corporate, Islamic and digital banking, treasury, and capital markets services across the Middle East and internationally.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Dubai, United Arab Emirates

Founded: 1967

Glassdoor: 3.3

Website LinkedIn Glassdoor