Partner Success Manager II – Demand Partnerships

Thumbtack
United States
Workplace: RemoteFull timeUSD 85,000 - 117,000 annuallyFunction: Business Development & PartnershipsExperience: 5+ yearsSkills: ["Communication","Analytical","Stakeholder management","Project leadership","Business acumen"]

Own a portfolio of Thumbtack’s highest-impact Demand API partners, serving as executive relationship owner and trusted advisor. Build strategic account plans to improve partner health, retention, and expansion, using partner performance data, market insights, and business trends. Lead complex cross-functional initiatives across Product, Engineering, Sales, Marketing, Operations, and Support to launch integrations and new capabilities that drive measurable marketplace growth.

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Thumbtack
Thumbtack
1 month ago

Partner Success Manager II – Demand Partnerships

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Job Summary

Own a portfolio of Thumbtack’s highest-impact Demand API partners, serving as executive relationship owner and trusted advisor. Build strategic account plans to improve partner health, retention, and expansion, using partner performance data, market insights, and business trends. Lead complex cross-functional initiatives across Product, Engineering, Sales, Marketing, Operations, and Support to launch integrations and new capabilities that drive measurable marketplace growth.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Business Development & Partnerships
Seniority: Mid level

Key Responsibilities

  • •Own the strategy, performance, and long-term growth of a portfolio of Thumbtack’s highest-impact Demand API partners, driving health, retention, expansion, and measurable outcomes.
  • •Build executive relationships and develop strategic account plans aligning partner priorities with Thumbtack’s marketplace strategy.
  • •Lead complex cross-functional initiatives across Product, Engineering, Sales, Marketing, Operations, and Support to launch integrations, new capabilities, and go-to-market initiatives.
  • •Use partner performance data, market insights, and business trends to identify growth opportunities and influence strategic decisions that improve marketplace outcomes.
  • •Partner with Product and Engineering to shape roadmap priorities and execute partner expansion from business case through launch, including designing partner success strategies and operational improvements.

Pay and Benefits

Salary: USD 85,000 - 117,000 annually

Key Requirements

  • •5+ years of experience in strategic partnerships, customer success, business development, account management, or similar customer-facing roles with increasing ownership and complexity.
  • •Demonstrated success managing strategic or enterprise partnerships, building executive relationships, and delivering measurable business growth.
  • •Proven ability to develop data-driven strategies, identify growth opportunities, and lead complex cross-functional initiatives in ambiguous environments.
  • •Strong business acumen, including experience influencing senior stakeholders and building business cases while balancing partner and company priorities.
  • •Experience working with API, platform, or systems integrations and translating technical concepts into business value for technical and non-technical audiences.
Experience:5+ yearsStrategic partnershipsCustomer successBusiness developmentAccount managementMarketplacesE-commerce
Skills:CommunicationAnalyticalStakeholder managementProject leadershipBusiness acumen
Tech Stack:APIDemand APIPlatform integrationsSystems integrations

Company Brief

Thumbtack
Provides an online marketplace connecting local service professionals (home improvement, events, lessons, and more) with customers seeking quotes, reviews, and booking tools to hire vetted contractors and providers.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: San Francisco, United States
Founded: 2008
WebsiteLinkedIn