American Airlines Group

1 day ago

Customer Assistance Representative Full Time (Orlando, FL, US)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Interact with customers at the airport by greeting passengers, monitoring ticket counter areas for safety compliance, and assisting with self-service kiosk check-in and baggage processing. Maintain and troubleshoot kiosk technology, verify carry-on and travel documents using kiosk tools, and support checked baggage transactions. Help manage queues, provide gate information and directions, and assist with boarding for special needs and unaccompanied minors while adhering to DOT/FAA/TSA regulations.

Location: Orlando

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Entry level

Key Responsibilities

•Greet customers and monitor ticket counter areas to ensure compliance with safety policies and procedures.
•Assist customers with self-service kiosk check-in and kiosk baggage processing, including printing boarding passes and receipts.
•Service, maintain, and troubleshoot kiosk machines and coordinate with IT for kiosk technology issues requiring additional servicing.
•Verify carry-on baggage compliance and clear/verify travel documents for international travel using kiosk tools; assist with checked baggage processing.
•Queue lines based on departure times or assistance needs; provide gate information and directions; assist unaccompanied minors and non-ambulatory customers, and adhere to DOT/FAA/TSA regulations and company policies.

Pay and Benefits

Salary: USD 16.58 hourly

Perks:Health InsuranceDentalVision401kPet Insurance

Key Requirements

•High school diploma or GED (or international equivalent).
•Must be 18 years of age or older.
•Read, write, fluently speak, and understand English.
•Have an applicable valid driver’s license as required by local authorities.
•Complete pre-employment drug screen and background checks/fingerprinting; must be authorized to work in the U.S.

Education:High School

Skills:Customer serviceCommunicationProfessionalism

Licenses:Driver’s license

Languages:English

Tech Stack:SabreTimatic

Company Brief

American Airlines Group

Major U.S. airline providing scheduled passenger and cargo air transportation globally. Operates a large fleet and extensive domestic and international route network, serving millions of customers with diversified travel and loyalty services.

Industry: Airlines

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Fort Worth, United States

Founded: 1926

Website LinkedIn

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American Airlines Group

1 day ago

Customer Assistance Representative Full Time (Orlando, FL, US)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: Orlando

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Entry level

Key Responsibilities

•Greet customers and monitor ticket counter areas to ensure compliance with safety policies and procedures.
•Assist customers with self-service kiosk check-in and kiosk baggage processing, including printing boarding passes and receipts.
•Service, maintain, and troubleshoot kiosk machines and coordinate with IT for kiosk technology issues requiring additional servicing.
•Verify carry-on baggage compliance and clear/verify travel documents for international travel using kiosk tools; assist with checked baggage processing.
•Queue lines based on departure times or assistance needs; provide gate information and directions; assist unaccompanied minors and non-ambulatory customers, and adhere to DOT/FAA/TSA regulations and company policies.

Pay and Benefits

Salary: USD 16.58 hourly

Perks:Health InsuranceDentalVision401kPet Insurance

Key Requirements

•High school diploma or GED (or international equivalent).
•Must be 18 years of age or older.
•Read, write, fluently speak, and understand English.
•Have an applicable valid driver’s license as required by local authorities.
•Complete pre-employment drug screen and background checks/fingerprinting; must be authorized to work in the U.S.

Education:High School

Skills:Customer serviceCommunicationProfessionalism

Licenses:Driver’s license

Languages:English

Tech Stack:SabreTimatic

Company Brief

American Airlines Group

Industry: Airlines

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Fort Worth, United States

Founded: 1926

Website LinkedIn