Sr. Coordinator, Dealer Services

CarMax
Richmond
Workplace: OnsiteFull timeUSD 43,300 - 60,600 annuallyFunction: Executive & General ManagementEducation: high_schoolSkills: ["Communication","Organization","Customer service","Independent work","Teamwork"]

Lead initiatives within Dealer Services to enhance auction operations and dealer relationships. Oversee day-to-day execution by distributing workloads across a team, serving as the technical SME for escalations, and reviewing work for accuracy and efficiency. Analyze performance data to spot trends and drive process improvements, partner with stakeholders to resolve issues, and support training and special projects to ensure strong B2B experiences.

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FursaFursa
CarMax
CarMax
3 days ago

Sr. Coordinator, Dealer Services

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Lead initiatives within Dealer Services to enhance auction operations and dealer relationships. Oversee day-to-day execution by distributing workloads across a team, serving as the technical SME for escalations, and reviewing work for accuracy and efficiency. Analyze performance data to spot trends and drive process improvements, partner with stakeholders to resolve issues, and support training and special projects to ensure strong B2B experiences.
Location: Richmond
Workplace: Onsite
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Manager level

Key Responsibilities

  • •Distribute and balance workloads across a team of 10–20 associates to meet daily goals.
  • •Serve as the team’s technical SME, providing guidance and resolving escalations promptly.
  • •Review work for accuracy and consistency and deliver feedback to improve efficiency.
  • •Analyze performance data to identify trends and drive productivity through process improvements.
  • •Partner with internal and external stakeholders to resolve issues, support training, and facilitate projects to align with business objectives.

Pay and Benefits

Salary: USD 43,300 - 60,600 annually
Equity and Bonus:Equity
Perks:Paid Leave

Key Requirements

  • •High school diploma or equivalent.
  • •Minimum of 6 months of CarMax Auction Services experience (1–2 years preferred).
  • •Proficiency in Microsoft Office Suite.
  • •Strong communication, organization, and customer service skills.
  • •Ability to work independently, manage multiple tasks, and deliver results in a fast-paced environment with accuracy and professionalism.
Education:High School
Skills:CommunicationOrganizationCustomer serviceIndependent workTeamwork
Tech Stack:Microsoft Office Suite

Company Brief

CarMax
Operates the largest used-car retail chain in the United States, selling and financing pre-owned vehicles through a no-haggle customer experience. Also offers vehicle buying, appraisal, service, and related automotive solutions.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Richmond, United States
Founded: 1993
WebsiteLinkedIn