Technical Integration Specialist (AMER)

Constructor
Anywhere
Workplace: RemoteFull timeUSD 80,000 - 120,000 annuallyFunction: Customer Support (Service Desk)Skills: ["Communication","Interpersonal skills","Problem-solving","Detail-oriented","Proactive"]

Provide first-level technical support to ecommerce customers as they integrate Constructor’s AI search and discovery platform into their websites and mobile apps. Partner with customers during onboarding, guide them on API and library usage, troubleshoot integration issues alongside Customer Success, and help configure product catalogs (facets, searchabilities, sort orders, and result retrieval). Communicate clearly across technical and non-technical stakeholders while improving documentation and onboarding processes.

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FursaFursa
Constructor
Constructor
2 months ago

Technical Integration Specialist (AMER)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Provide first-level technical support to ecommerce customers as they integrate Constructor’s AI search and discovery platform into their websites and mobile apps. Partner with customers during onboarding, guide them on API and library usage, troubleshoot integration issues alongside Customer Success, and help configure product catalogs (facets, searchabilities, sort orders, and result retrieval). Communicate clearly across technical and non-technical stakeholders while improving documentation and onboarding processes.
Location: Anywhere
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Collaborate with customers to understand integration needs and guide them through onboarding.
  • •Educate customers on integrating with Constructor’s APIs and using open source libraries.
  • •Troubleshoot integration challenges alongside Customer Success teams.
  • •Ensure customer product catalogs are properly configured, including uploading catalog data and setting facets and sort orders.
  • •Act as a liaison between customers and technical resources, and improve integration documentation based on common issues.

Pay and Benefits

Salary: USD 80,000 - 120,000 annually
Perks:Remote WorkPaid LeaveLearning BudgetParental Leave

Key Requirements

  • •Proven experience in customer support or technical support roles.
  • •Knowledge of REST-based web services, APIs, and integration best practices.
  • •Excellent communication and interpersonal skills, including explaining technical concepts to non-technical audiences.
  • •Detail-oriented with a commitment to delivering exceptional customer support.
  • •Strong problem-solving skills with a proactive approach to resolving issues.
Skills:CommunicationInterpersonal skillsProblem-solvingDetail-orientedProactive
Tech Stack:RESTAPIsJSONCSVPostmanHTTPA/B testingJavaScriptBrowser developer tools

Company Brief

Constructor
Provides an AI-powered site search and product discovery platform for e-commerce and retailers, improving search relevance, recommendations, personalization, and merchandising to boost conversions and average order value.
Industry: Enterprise Software
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: San Francisco, United States
WebsiteLinkedIn