CoverMyMeds

1 month ago

Sr. Manager, Technical Engineering

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 17 hours agoStatus: Live

Job Summary

Lead a production-support and systems engineering function for McKesson's healthcare platforms, overseeing L2/L3 incident response, readiness, and governance. Drive reliability, monitoring, change management, DR readiness, and cross-functional collaboration with Development, Infrastructure, Security, and QA to translate requirements into resilient, compliant operational solutions.

Location: Columbus

Workplace: Hybrid

Employment Type: Full time

Job Function: DevOps, Cloud & Infrastructure

Seniority: Manager level

Key Responsibilities

•Service Operations Leadership (L2/L3 Production Support): Own day-to-day operational performance for assigned applications/services, including stability, availability, latency/performance, and operational risk. Lead major incident response and escalation management; ensure timely communications, stakeholder coordination, and documented follow-through. Drive problem management and root-cause analysis practices that reduce repeat incidents and improve MTTR through durable corrective actions. Establish and improve operational processes, knowledge management, and tooling to reduce toil and improve support efficiency.
•Systems Engineering & End-to-End Integration: Perform and guide technical planning, system integration, verification, and validation activities for new capabilities and platform changes—ensuring readiness for production operations and supportability. Lead functional analysis, dependency/interface definition, and trade-off evaluations (risk, cost, supportability) to recommend robust systems solutions. Ensure “operational acceptance” criteria are defined and met (runbooks, monitoring coverage, rollback plans, capacity considerations, access/controls).
•SDLC Partnership with Application Development (Peer Collaboration): Partner with the Manager of Application Development and delivery teams to coordinate release planning, deployment readiness, and production validation of changes across environments. Collaborate with Product Owners, Business Analysts, QA, and Project/Program Management to ensure functional and non-functional requirements translate into supportable production solutions. Provide operational feedback loops into development roadmaps (tech debt, reliability improvements, automation priorities, and defect trends).
•Reliability Engineering, Monitoring, and Continuous Improvement: Define and mature monitoring/alerting strategies, service health indicators, and operational reporting that improve early detection and service quality. Drive systemic improvements: resilience patterns, performance optimization, automation, standardization, and proactive risk reduction. Champion disciplined change management and operational governance across support activities.
•Disaster Recovery, Business Continuity, and Operational Readiness: Ensure DR plans are accurate, testable, and executed. Own readiness artifacts: runbooks, recovery procedures, dependencies, and evidence needed for audits/assessments.

Pay and Benefits

Salary: USD 123,800 - 206,300 annually

Key Requirements

•Degree or equivalent experience. Typically requires 9+ years of professional experience and 1+ years of supervisory and/or management experience.
•4+ years of experience in systems engineering, application support, infrastructure operations, or production engineering, including 1+ year in a leadership role.
•Strong expertise in incident, problem, and change management within a regulated environment.
•Experience owning complex operational delivery across technical teams (reliability, customer experience, risk, execution).
•Executive-level communication skills, including stakeholder management, risk articulation, and clear documentation.

Experience:9+ yearsHealthcareEnterprise ITHealthtech

Education:Bachelor's

Skills:Incident managementChange managementSystems engineeringMonitoringRunbooks

Tech Stack:WindowsLinuxDatabasesOracleSQL ServerPostgreSQLMiddlewareNetworkingAutomationMonitoring

Company Brief

CoverMyMeds

Provides electronic prior authorization and medication access solutions that streamline prescription approvals and connectivity between providers, pharmacies, and payers to improve patient access to medications.

Industry: HealthTech

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Columbus, United States

Founded: 2008

Website LinkedIn

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CoverMyMeds

1 month ago

Sr. Manager, Technical Engineering

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 17 hours agoStatus: Live

Job Summary

Location: Columbus

Workplace: Hybrid

Employment Type: Full time

Job Function: DevOps, Cloud & Infrastructure

Seniority: Manager level

Key Responsibilities

•Service Operations Leadership (L2/L3 Production Support): Own day-to-day operational performance for assigned applications/services, including stability, availability, latency/performance, and operational risk. Lead major incident response and escalation management; ensure timely communications, stakeholder coordination, and documented follow-through. Drive problem management and root-cause analysis practices that reduce repeat incidents and improve MTTR through durable corrective actions. Establish and improve operational processes, knowledge management, and tooling to reduce toil and improve support efficiency.
•Systems Engineering & End-to-End Integration: Perform and guide technical planning, system integration, verification, and validation activities for new capabilities and platform changes—ensuring readiness for production operations and supportability. Lead functional analysis, dependency/interface definition, and trade-off evaluations (risk, cost, supportability) to recommend robust systems solutions. Ensure “operational acceptance” criteria are defined and met (runbooks, monitoring coverage, rollback plans, capacity considerations, access/controls).
•SDLC Partnership with Application Development (Peer Collaboration): Partner with the Manager of Application Development and delivery teams to coordinate release planning, deployment readiness, and production validation of changes across environments. Collaborate with Product Owners, Business Analysts, QA, and Project/Program Management to ensure functional and non-functional requirements translate into supportable production solutions. Provide operational feedback loops into development roadmaps (tech debt, reliability improvements, automation priorities, and defect trends).
•Reliability Engineering, Monitoring, and Continuous Improvement: Define and mature monitoring/alerting strategies, service health indicators, and operational reporting that improve early detection and service quality. Drive systemic improvements: resilience patterns, performance optimization, automation, standardization, and proactive risk reduction. Champion disciplined change management and operational governance across support activities.
•Disaster Recovery, Business Continuity, and Operational Readiness: Ensure DR plans are accurate, testable, and executed. Own readiness artifacts: runbooks, recovery procedures, dependencies, and evidence needed for audits/assessments.

Pay and Benefits

Salary: USD 123,800 - 206,300 annually

Key Requirements

•Degree or equivalent experience. Typically requires 9+ years of professional experience and 1+ years of supervisory and/or management experience.
•4+ years of experience in systems engineering, application support, infrastructure operations, or production engineering, including 1+ year in a leadership role.
•Strong expertise in incident, problem, and change management within a regulated environment.
•Experience owning complex operational delivery across technical teams (reliability, customer experience, risk, execution).
•Executive-level communication skills, including stakeholder management, risk articulation, and clear documentation.

Experience:9+ yearsHealthcareEnterprise ITHealthtech

Education:Bachelor's

Skills:Incident managementChange managementSystems engineeringMonitoringRunbooks

Tech Stack:WindowsLinuxDatabasesOracleSQL ServerPostgreSQLMiddlewareNetworkingAutomationMonitoring

Company Brief

CoverMyMeds

Industry: HealthTech

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Columbus, United States

Founded: 2008

Website LinkedIn