Braze

1 month ago

Senior Director, Community & Advocacy

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Lead Braze’s community, advocacy, and learning programs to drive customer engagement, references, and storytelling. Manage a five-person team, collaborate with Product Marketing, CX, and Events, and tie community signals to account health and retention while expanding customer lifecycle influence.

Location: New York

Workplace: Onsite

Employment Type: Full time

Job Function: Executive & General Management

Seniority: Sr. Manager level

Key Responsibilities

•Lead the community function: Own the strategy and operating cadence of Braze Bonfire—online forums, regional meetups, and recognition programs, and integrate community signals into account health and CS workflows.
•Lead the advocacy function: Own Braze Customer Champions end-to-end and measure influence with rigor across pipeline, references, and content.
•Own our Customer Advisory Boards: Run high-stakes CABs aligned to Braze moments and translate customer insight into roadmap/narrative.
•Own customer storytelling: Capture testimonials across video and written formats and flow customer voices into campaigns and analyst-facing programs.
•Connect community, advocacy, and learning: Design journeys and measurement that unify learner, community participant, advocate, and champion experiences.

Pay and Benefits

Salary: USD 155,000 - 232,000 annually

Equity and Bonus:Equity

Perks:Health InsuranceEquityLearning StipendParental LeaveRetirement

Key Requirements

•Led a customer advocacy program at scale in B2B software, with operating infrastructure, tiers, and GTM relationships that drive results.
•Built or scaled a customer community of meaningful size and integrated it with customer experience and GTM.
•Able to discuss pipeline impact, references generated, and expansion influenced with credible metrics.
•Demonstrated cross-functional collaboration with teams like PMM, Content, CX, Product, Demand Gen, and Events.
•Experienced in leading a small, high-ownership team and developing talent for future leadership.

Experience:MarTechCustomer engagementB2B SaaS

Skills:LeadershipCommunicationCollaborationInfluencingStrategic thinking

Languages:English

Tech Stack:AI toolingChampionHQBevy

Company Brief

Braze

Provides a customer engagement platform that helps brands create personalized messaging and lifecycle campaigns across mobile, web, email, and other channels to drive retention, engagement, and revenue.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 100M to 250M

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York, United States

Founded: 2011

Website LinkedIn

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Braze

1 month ago

Senior Director, Community & Advocacy

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: New York

Workplace: Onsite

Employment Type: Full time

Job Function: Executive & General Management

Seniority: Sr. Manager level

Key Responsibilities

•Lead the community function: Own the strategy and operating cadence of Braze Bonfire—online forums, regional meetups, and recognition programs, and integrate community signals into account health and CS workflows.
•Lead the advocacy function: Own Braze Customer Champions end-to-end and measure influence with rigor across pipeline, references, and content.
•Own our Customer Advisory Boards: Run high-stakes CABs aligned to Braze moments and translate customer insight into roadmap/narrative.
•Own customer storytelling: Capture testimonials across video and written formats and flow customer voices into campaigns and analyst-facing programs.
•Connect community, advocacy, and learning: Design journeys and measurement that unify learner, community participant, advocate, and champion experiences.

Pay and Benefits

Salary: USD 155,000 - 232,000 annually

Equity and Bonus:Equity

Perks:Health InsuranceEquityLearning StipendParental LeaveRetirement

Key Requirements

•Led a customer advocacy program at scale in B2B software, with operating infrastructure, tiers, and GTM relationships that drive results.
•Built or scaled a customer community of meaningful size and integrated it with customer experience and GTM.
•Able to discuss pipeline impact, references generated, and expansion influenced with credible metrics.
•Demonstrated cross-functional collaboration with teams like PMM, Content, CX, Product, Demand Gen, and Events.
•Experienced in leading a small, high-ownership team and developing talent for future leadership.

Experience:MarTechCustomer engagementB2B SaaS

Skills:LeadershipCommunicationCollaborationInfluencingStrategic thinking

Languages:English

Tech Stack:AI toolingChampionHQBevy

Company Brief

Braze

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 100M to 250M

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York, United States

Founded: 2011

Website LinkedIn