Practice Director (INDIA - PUNE - BIRLASOFT OFFICE - HINJAWADI, IN)

Birlasoft
Pune
Workplace: OnsiteFull timeFunction: Executive & General ManagementExperience: 15+ yearsSkills: ["Communication","Interpersonal skills","Customer requirement advocacy"]

Lead Oracle CX cloud pre-sales and client-facing solution architecture, shaping end-to-end CX architectures, data flows, and integration patterns. Own discovery by gathering and advocating customer requirements across selling processes, while building POCs, demo environments, and prototypes. Bring hands-on expertise across Oracle Sales, Service, Field Service, Commerce, and Marketing (Eloqua), including incentive compensation and PRM, plus SaaS methodology knowledge and exposure to EBS-to-Fusion/Cloud migration.

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FursaFursa
Birlasoft
Birlasoft
1 day ago

Practice Director (INDIA - PUNE - BIRLASOFT OFFICE - HINJAWADI, IN)

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Last checked: 3 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Lead Oracle CX cloud pre-sales and client-facing solution architecture, shaping end-to-end CX architectures, data flows, and integration patterns. Own discovery by gathering and advocating customer requirements across selling processes, while building POCs, demo environments, and prototypes. Bring hands-on expertise across Oracle Sales, Service, Field Service, Commerce, and Marketing (Eloqua), including incentive compensation and PRM, plus SaaS methodology knowledge and exposure to EBS-to-Fusion/Cloud migration.
Location: Pune
Workplace: Onsite
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Director level

Key Responsibilities

  • •Lead Oracle CX cloud pre-sales and client-facing solution architecture activities.
  • •Gather, analyze, internalize, and advocate for customer requirements around selling processes.
  • •Design end-to-end CX architectures, data flows, and integration patterns.
  • •Build POCs, demo environments, and prototypes to support customer solutions.
  • •Support Oracle EBS solutioning and implementation, including exposure to migrating Oracle EBS to Fusion/Cloud.

Key Requirements

  • •15+ years in Oracle CX domain with at least 5+ years in Oracle CX Cloud working in pre-sales or client-facing solution architecture roles.
  • •Ability to design end-to-end CX architectures, data flows, and integration patterns.
  • •Hands-on experience with Oracle CX Cloud products including Oracle Sales Cloud/CX Sales, Sales Planning & Forecasting, OIC, PRM, Eloqua, Oracle Service Cloud, Field Service Cloud (OFSC), and Oracle Commerce Cloud (OCC).
  • •Experience building POCs, demo environments, and prototypes.
  • •Working knowledge of SaaS implementation methodology (Oracle Unified Method – OUM / True Cloud Method) with good communication skills.
Experience:15+ yearsOracle CXSaaSOracle CX Cloud
Skills:CommunicationInterpersonal skillsCustomer requirement advocacy
Certifications:Oracle CX
Tech Stack:Oracle CX CloudOracle Sales CloudCX SalesSales Planning & ForecastingIncentive Compensation (OIC)Partner Relationship Management (PRM)Marketing & Engagement (Eloqua)Oracle Service CloudField Service Cloud (OFSC)Oracle Commerce Cloud (OCC)Oracle Unified Method (OUM)True Cloud MethodOracle CPQOracle EBSOracle FusionChatbotsDigital AssistantAI-driven service flowsSaaS

Company Brief

Birlasoft
Birlasoft is a global IT services and digital solutions provider delivering consulting, enterprise applications, cloud, and infrastructure services to enterprises across industries, helping accelerate digital transformation and business modernization.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 500M to 1B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Noida, India
WebsiteLinkedIn