Personal Banking Service Advisor (UAE Nationals Only)

Emirates Islamic Bank
Dubai
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Customer service","Relationship building","Attention to detail","Confidentiality","Compliance"]

Deliver exceptional service to personal banking customers by handling inquiries, requests, and complaints while processing account-related transactions accurately and maintaining complete documentation. Build strong customer relationships, identify referrals, and cross-sell relevant banking products to support sales targets. Ensure full compliance with bank policies, regulatory requirements, and Sharia guidelines, while keeping customer records accurate and protecting confidential information.

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FursaFursa
Emirates Islamic Bank
Emirates Islamic Bank
1 day ago

Personal Banking Service Advisor (UAE Nationals Only)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Deliver exceptional service to personal banking customers by handling inquiries, requests, and complaints while processing account-related transactions accurately and maintaining complete documentation. Build strong customer relationships, identify referrals, and cross-sell relevant banking products to support sales targets. Ensure full compliance with bank policies, regulatory requirements, and Sharia guidelines, while keeping customer records accurate and protecting confidential information.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Deliver exceptional customer service and handle customer inquiries, requests, and complaints.
  • •Promote and cross-sell relevant banking products and services to meet customer needs and sales targets.
  • •Build and maintain strong customer relationships, identifying new business opportunities and referrals.
  • •Process account-related requests and transactions accurately, ensuring complete documentation.
  • •Ensure compliance with the bank’s policies, regulatory requirements, and Sharia guidelines while maintaining accurate customer records and protecting confidential information.

Pay and Benefits

Perks:Health InsurancePaid Leave

Key Requirements

  • •High school or diploma degree in a relevant field.
  • •Relevant experience in a related or similar role.
  • •Must be a UAE National with Family Book.
  • •Ability to provide exceptional customer service and handle inquiries, requests, and complaints.
  • •Ensure accurate processing of account-related requests and transactions with complete documentation, following Sharia and regulatory requirements.
Education:High School
Skills:Customer serviceRelationship buildingAttention to detailConfidentialityCompliance

Eligibility

Nationality:UAE National

Company Brief

Emirates Islamic Bank
Emirates Islamic is a Shari’a-compliant UAE bank offering personal, business and corporate banking, digital banking services, and Islamic finance products. Launched in 2004, it is part of the Emirates NBD Group and operates across the UAE.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: Dubai, United Arab Emirates
Founded: 2004
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