Tabby

2 months ago

Senior Data Analyst (CX)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Senior Data Analyst for CX at Tabby focusing on analytics, reporting, and process optimization. You will analyze large datasets, build dashboards, leverage SQL and Python, work with Airflow and LLM-driven tooling, and collaborate across CX, product, and operations to drive improvements in customer support performance and decision making.

Location: Portugal

Workplace: Remote

Employment Type: Full time

Job Function: Data Analytics & Business Intelligence

Seniority: Sr. Manager level

Key Responsibilities

•Analyze large-scale datasets related to agent performance, support interactions and QA.
•Write optimized SQL queries using tools like BigQuery and ClickHouse.
•Build dashboards in Tableau, Metabase.
•Detect behavioral and performance trends among agents and support teams.
•Partner with QA to identify root causes in agent behavior and customer issues.

Pay and Benefits

Perks:EquityRelocation

Key Requirements

•3+ years of experience as a data analyst in a fast-paced, data-heavy environment
•Advanced SQL skills (BigQuery and/or ClickHouse)
•Proficiency in Python for data analysis, automation, and integration tasks
•Experience with data visualization tools (Tableau, Metabase, Looker)
•Understanding of Airflow, DAG orchestration, and modern data pipelines

Experience:3+ yearsFintechCX analytics

Skills:CommunicationPresentationProblem-solving

Languages:English

Tech Stack:BigQueryClickHouseTableauMetabaseLookerPythonAirflowLLMPrompt engineeringAPIs

Company Brief

Tabby

Tabby is a MENA buy‑now‑pay‑later and fintech platform that enables customers to split purchases into installments, offers in‑store and online payment products, a consumer app, and merchant services across Saudi Arabia, UAE, Kuwait and the wider region.

Industry: Lending

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series E+

Headquarters: Riyadh, Saudi Arabia

Founded: 2019

Glassdoor: 4.0

Website LinkedIn Glassdoor

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Tabby

2 months ago

Senior Data Analyst (CX)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Portugal

Workplace: Remote

Employment Type: Full time

Job Function: Data Analytics & Business Intelligence

Seniority: Sr. Manager level

Key Responsibilities

•Analyze large-scale datasets related to agent performance, support interactions and QA.
•Write optimized SQL queries using tools like BigQuery and ClickHouse.
•Build dashboards in Tableau, Metabase.
•Detect behavioral and performance trends among agents and support teams.
•Partner with QA to identify root causes in agent behavior and customer issues.

Pay and Benefits

Perks:EquityRelocation

Key Requirements

•3+ years of experience as a data analyst in a fast-paced, data-heavy environment
•Advanced SQL skills (BigQuery and/or ClickHouse)
•Proficiency in Python for data analysis, automation, and integration tasks
•Experience with data visualization tools (Tableau, Metabase, Looker)
•Understanding of Airflow, DAG orchestration, and modern data pipelines

Experience:3+ yearsFintechCX analytics

Skills:CommunicationPresentationProblem-solving

Languages:English

Tech Stack:BigQueryClickHouseTableauMetabaseLookerPythonAirflowLLMPrompt engineeringAPIs

Company Brief

Tabby

Industry: Lending

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series E+

Headquarters: Riyadh, Saudi Arabia

Founded: 2019

Glassdoor: 4.0

Website LinkedIn Glassdoor