Insurance Operations Specialist (Kuala Lumpur, MY)

Zurich Insurance
Kuala Lumpur
Workplace: OnsiteFull timeFunction: Insurance & ActuarialSkills: ["Communication","Customer focus","Responsibility","Accuracy"]

Support customers and brokers as a specialist in Zurich’s regional center in Kuala Lumpur, helping them navigate insurance services across the Asia Pacific region. You’ll coordinate with external insurance partners for policy issuance, reinsurance premium collection, and claims processing, while maintaining accurate data in administrative systems. Ensure local insurance policies align with global commitments, follow operating protocols, and assist with more complex queries and relationship management.

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FursaFursa
Zurich Insurance
Zurich Insurance
1 day ago

Insurance Operations Specialist (Kuala Lumpur, MY)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Support customers and brokers as a specialist in Zurich’s regional center in Kuala Lumpur, helping them navigate insurance services across the Asia Pacific region. You’ll coordinate with external insurance partners for policy issuance, reinsurance premium collection, and claims processing, while maintaining accurate data in administrative systems. Ensure local insurance policies align with global commitments, follow operating protocols, and assist with more complex queries and relationship management.
Location: Kuala Lumpur
Workplace: Onsite
Employment Type: Full time
Job Function: Insurance & Actuarial

Key Responsibilities

  • •Support customers and brokers with Zurich services to ensure a seamless experience.
  • •Observe key performance indicators including local policy issuance speed and reinsurance premium collection.
  • •Maintain and improve data quality in administrative systems.
  • •Ensure consistency between local insurance policies and Zurich’s global customer commitments; perform activities per operating protocols.
  • •Support customers, colleagues, and insurance partners on less usual queries and help maintain partner relationships.

Key Requirements

  • •Support customers and brokers with Zurich insurance services in cooperation with external insurance companies.
  • •Monitor KPIs such as speed of local policy issuance and reinsurance premium collection.
  • •Maintain accurate quality of data in administrative systems.
  • •Ensure consistency of local insurance policies with global customer commitments and follow operating protocols.
  • •Have experience or strong interest in international insurance, including areas such as fronting business, non-life underwriting, reinsurance, or claims (advantage).
Experience:Insurance
Skills:CommunicationCustomer focusResponsibilityAccuracy
Languages:EnglishChinese

Company Brief

Zurich Insurance
Zurich Insurance Group is a global insurance company offering a wide range of general insurance and life insurance products and services to individuals, small businesses and large corporations across multiple markets worldwide.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Zurich, Switzerland
Founded: 1872
Glassdoor
Glassdoor: 3.7
WebsiteLinkedIn