IT Support Specialist

Cohere
Seoul
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 5+ yearsSkills: ["Communication","Problem-solving","Patience","Solutions-oriented mindset","Follow-through"]

Serve as the primary point of contact for employees in South Korea and support IT operations across the APAC time zone. Triage and resolve helpdesk requests, troubleshoot workstation and basic network issues, and manage onboarding/offboarding with secure access provisioning. Maintain support procedures and a knowledge base, handle identity and collaboration tooling (Okta, Google Workspace, Slack, Office 365), and use automation and scripting to reduce manual IT toil.

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FursaFursa
Cohere
Cohere
22 hours ago

IT Support Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Serve as the primary point of contact for employees in South Korea and support IT operations across the APAC time zone. Triage and resolve helpdesk requests, troubleshoot workstation and basic network issues, and manage onboarding/offboarding with secure access provisioning. Maintain support procedures and a knowledge base, handle identity and collaboration tooling (Okta, Google Workspace, Slack, Office 365), and use automation and scripting to reduce manual IT toil.
Location: Seoul
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Serve as the first point of contact for internal employees, triaging requests through the ticketing system and established support processes.
  • •Troubleshoot and resolve workstation, laptop, mobile, and basic network issues for on-site and remote employees, escalating complex cases as needed.
  • •Manage end-to-end onboarding and offboarding workflows, including zero-day access provisioning and secure offboarding compliance.
  • •Handle identity and productivity-tool issues including password resets, MFA, email, and common access problems (Okta, Google Workspace, Slack, Microsoft Office 365).
  • •Track hardware inventory, coordinate device replacements/repairs, and provide hands-on support for printers and meeting-room technology; document work through resolution.
Travel: Low travel

Pay and Benefits

Perks:Meal AllowanceHealth InsuranceDental401kPension SchemeParental LeavePaid LeaveLearning BudgetHome Office

Key Requirements

  • •5+ years of experience in help desk, internal IT support, or a similar technical support role in a fast-paced/global team environment.
  • •Strong experience supporting user accounts, password resets, MFA, and SSO, specifically with Okta and Google Workspace.
  • •Experience with Mobile Device Management (MDM) platforms such as Iru (macOS) and Microsoft Intune (Windows).
  • •Basic understanding of networking fundamentals (TCP/IP, DNS, Wi-Fi, VPN) and familiarity supporting UniFi/Ubiquiti equipment.
  • •Professional proficiency in English, plus Japanese or Korean, with clear written and spoken communication.
Experience:5+ years
Skills:CommunicationProblem-solvingPatienceSolutions-oriented mindsetFollow-through
Languages:EnglishJapaneseKorean
Tech Stack:OktaGoogle WorkspaceSSOMFAMDMIruMacOSMicrosoft IntuneWindowsTCP/IPDNSWi-FiVPNUniFiUbiquitiSlackMicrosoft Office 365Ticketing system

Company Brief

Cohere
Builds security-first foundation models and enterprise AI products (LLMs, retrieval, agent platforms) for regulated industries, enabling customizable, private deployments across cloud and on-premises for real-world business applications.
Industry: AI & Machine Learning
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series D
Headquarters: Toronto, Canada
Founded: 2019
Glassdoor
Glassdoor: 2.9
WebsiteLinkedInGlassdoor