Hudl

1 month ago

Customer Success Manager II - College & Professional

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Customer Success Manager II will manage a portfolio of NCAA Division I and professional-level sports accounts, focusing on renewals and engagement to maximize ROI. You’ll collaborate with an Account Executive, demonstrate Hudl Pro Suite, and lead business reviews with coaches and administrators across the US, driving adoption, upsells, and renewals from Lincoln or Omaha, NE.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Develop strong customer relationships and maximize satisfaction across a portfolio of accounts, becoming a trusted partner for customers.
•Be involved in all aspects of support and account management, including product demonstrations, customer education, and engagement activities.
•Lead quarterly and yearly revenue and engagement targets by conducting business reviews and identifying upsell opportunities for additional Hudl services.
•Collaborate with internal teams (support, product, operations) to address customer feedback and drive improvements.
•Help customers achieve renewals and long-term success by guiding adoption and best practices.

Key Requirements

•Experienced in a client-facing role, preferably in a technology company, with experience working with basketball coaches at NCAA DI and/or professional sports level; familiarity with Hudl products.
•Mastery of Hudl’s Pro Suite for basketball; product and workflow expert who can drive value across multiple departments in elite organizations.

Experience:SportsSaaS

Skills:CommunicationRelationship-buildingTime managementGrowth mindset

Languages:English

Tech Stack:Hudl Pro SuiteHudl products

Company Brief

Hudl

Provides video analysis and performance tools for sports teams and athletes, offering software to capture, review, and share game footage and analytics across youth, amateur, and professional sports organizations.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Lincoln, United States

Founded: 2006

Website LinkedIn

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Hudl

1 month ago

Customer Success Manager II - College & Professional

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Develop strong customer relationships and maximize satisfaction across a portfolio of accounts, becoming a trusted partner for customers.
•Be involved in all aspects of support and account management, including product demonstrations, customer education, and engagement activities.
•Lead quarterly and yearly revenue and engagement targets by conducting business reviews and identifying upsell opportunities for additional Hudl services.
•Collaborate with internal teams (support, product, operations) to address customer feedback and drive improvements.
•Help customers achieve renewals and long-term success by guiding adoption and best practices.

Key Requirements

•Experienced in a client-facing role, preferably in a technology company, with experience working with basketball coaches at NCAA DI and/or professional sports level; familiarity with Hudl products.
•Mastery of Hudl’s Pro Suite for basketball; product and workflow expert who can drive value across multiple departments in elite organizations.

Experience:SportsSaaS

Skills:CommunicationRelationship-buildingTime managementGrowth mindset

Languages:English

Tech Stack:Hudl Pro SuiteHudl products

Company Brief

Hudl

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Lincoln, United States

Founded: 2006

Website LinkedIn