Hermes

1 month ago

CDD - Trilingual Client Advisor Italian/English/French W/F

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 39 minutes agoStatus: Live

Job Summary

Trilingual client advisor handling Italian, English and French for Hermès Europe e-commerce and customer service, managing end-to-end customer relationships, handling inbound/outbound interactions, and driving sales while ensuring a high-end omnichannel experience within a multicultural European team.

Location: Paris

Workplace: Onsite

Employment Type: Full time · 6 months

Job Function: Consulting & Advisory

Key Responsibilities

•Manage the relationship with European e-commerce customers from A to Z, ensuring satisfaction and sales growth.
•Be the single point of contact for end customers wishing to contact European stores via phone, email, and WhatsApp, guiding them to a qualitative omnichannel experience.
•Receive, analyze, authorize, and follow up on European e-commerce orders until receipt, ensuring accuracy and timely delivery.
•Deliver exceptional client service, promoting Hermès stories and product value while maintaining brand integrity.
•Proactively engage with clients to inform them about new products/services and build lasting relationships that foster loyalty and sales.

Key Requirements

•Must be fluent in Italian, English and French with excellent oral and written communication skills
•Experience in customer service or sales in e-commerce, retail, or hospitality is valued
•Strong sense of service, empathy, and ability to manage multiple tasks in a multicultural environment
•Ability to analyse customer needs, provide tailored solutions and drive sales while maintaining brand standards
•Proven ability to build long-term customer relationships and handle high-volume customer interactions

Experience:E-commerceRetailLuxury

Education:Bachelor's

Skills:Customer serviceSalesCommunicationMultitaskingEmpathy

Languages:ItalianEnglishFrench

Company Brief

Hermes

Hermès is a French luxury goods house specializing in high-end leather goods, ready-to-wear, accessories, fragrances, and homewares, renowned for craftsmanship and iconic products like the Birkin and Kelly bags.

Industry: Luxury Goods

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Paris, France

Founded: 1837

Website LinkedIn

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Hermes

1 month ago

CDD - Trilingual Client Advisor Italian/English/French W/F

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 39 minutes agoStatus: Live

Job Summary

Location: Paris

Workplace: Onsite

Employment Type: Full time · 6 months

Job Function: Consulting & Advisory

Key Responsibilities

•Manage the relationship with European e-commerce customers from A to Z, ensuring satisfaction and sales growth.
•Be the single point of contact for end customers wishing to contact European stores via phone, email, and WhatsApp, guiding them to a qualitative omnichannel experience.
•Receive, analyze, authorize, and follow up on European e-commerce orders until receipt, ensuring accuracy and timely delivery.
•Deliver exceptional client service, promoting Hermès stories and product value while maintaining brand integrity.
•Proactively engage with clients to inform them about new products/services and build lasting relationships that foster loyalty and sales.

Key Requirements

•Must be fluent in Italian, English and French with excellent oral and written communication skills
•Experience in customer service or sales in e-commerce, retail, or hospitality is valued
•Strong sense of service, empathy, and ability to manage multiple tasks in a multicultural environment
•Ability to analyse customer needs, provide tailored solutions and drive sales while maintaining brand standards
•Proven ability to build long-term customer relationships and handle high-volume customer interactions

Experience:E-commerceRetailLuxury

Education:Bachelor's

Skills:Customer serviceSalesCommunicationMultitaskingEmpathy

Languages:ItalianEnglishFrench

Company Brief

Hermes

Industry: Luxury Goods

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Paris, France

Founded: 1837

Website LinkedIn