Enterprise Client Success Manager

AutoTrader.com
United States
Workplace: RemoteFull timeUSD 101,500 - 169,100Function: Customer Success & Account ManagementExperience: 6+ yearsEducation: bachelorsSkills: ["Stakeholder management","Relationship building","Presentation","Cross-functional collaboration","Prioritization"]

Own a portfolio of Cox Automotive enterprise clients, building relationships and executing account plans to grow revenue and product utilization. Coordinate account strategy with internal partners, handle issue resolution, and support pre-sale through post-sale optimization. You’ll use data to recommend improvements, manage engagement strategy by account segment, and support technology integrations and RFI/RFP/RFQ processes while collaborating across the organization.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
AutoTrader.com
AutoTrader.com
6 days ago

Enterprise Client Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Own a portfolio of Cox Automotive enterprise clients, building relationships and executing account plans to grow revenue and product utilization. Coordinate account strategy with internal partners, handle issue resolution, and support pre-sale through post-sale optimization. You’ll use data to recommend improvements, manage engagement strategy by account segment, and support technology integrations and RFI/RFP/RFQ processes while collaborating across the organization.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Manage a book of business of complex, active Cox Automotive enterprise accounts, establishing relationships and supporting account planning.
  • •Build, optimize, and execute client account plans with assigned leadership and collaborate within a matrix support model when applicable.
  • •Optimize clients’ business model through strategic recommendations that grow their business and expand product utilization.
  • •Resolve issues and support sales cycle execution by partnering with internal teams and holding them accountable for initiative delivery.
  • •Support technology integration and implementation conversations, including participating in RFI/RFP/RFQ responses and coordinating required resources.
Travel: Medium travel

Pay and Benefits

Salary: USD 101,500 - 169,100
Perks:Health Insurance401kParental LeavePaid Leave

Key Requirements

  • •Bachelor’s degree in a related discipline plus 6 years’ experience in a related field.
  • •Experience supporting large, complex strategic client relationships across multiple business segments, preferably in automotive and/or Cox Automotive.
  • •Ability to effectively present to multiple stakeholders, including client C-suite personnel.
  • •Foundational knowledge of program management processes and tools (e.g., creating project plans, tracking deliverables and timelines).
  • •Proficiency with MS Office and Salesforce.
Experience:6+ yearsAutomotiveClient relationship management
Education:Bachelor's
Skills:Stakeholder managementRelationship buildingPresentationCross-functional collaborationPrioritization
Tech Stack:SalesforceMS Office

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

AutoTrader.com
Operates a leading online marketplace for buying and selling new and used vehicles, connecting consumers, dealers, and automotive service providers with vehicle listings, pricing tools, reviews, and financing resources.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Atlanta, United States
Founded: 1997
WebsiteLinkedIn