Relationship Manager

Mercury
San Francisco, New York
Workplace: RemoteFull timeUSD 107,500 - 134,300 annuallyFunction: Customer Success & Account ManagementExperience: 2-4 yearsSkills: ["Customer-first mindset","Communication","Responsiveness","Curiosity","Operational rigor"]

Own the day-to-day relationship with Mercury’s early-stage startup customers, serving as the first point of contact and ensuring they receive maximum value from Mercury’s core financial products. Manage a high-volume portfolio using repeatable playbooks while keeping a personal touch. Proactively retain, expand, and identify growth opportunities, collaborate cross-functionally to improve customer experience, and help teams scale as accounts grow.

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FursaFursa
Mercury
Mercury
6 days ago

Relationship Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Own the day-to-day relationship with Mercury’s early-stage startup customers, serving as the first point of contact and ensuring they receive maximum value from Mercury’s core financial products. Manage a high-volume portfolio using repeatable playbooks while keeping a personal touch. Proactively retain, expand, and identify growth opportunities, collaborate cross-functionally to improve customer experience, and help teams scale as accounts grow.
Location: San Francisco, New York
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Serve as the first relationship contact for startups to ensure they realize business value from Mercury.
  • •Build relationships across startup teams to support adoption of Mercury’s core product suite.
  • •Execute engagement playbooks to drive optimization, retention, and growth across a large startup portfolio.
  • •Proactively retain, expand, and identify opportunities with high-growth startups in the account book.
  • •Collaborate with cross-functional teams to advocate for customer experience and improve the customer journey.

Pay and Benefits

Salary: USD 107,500 - 134,300 annually
Equity and Bonus:Equity

Key Requirements

  • •2–4 years of experience in FinTech, Customer Success, early-stage banking, or startup-facing Account Management.
  • •Experience working with founders or early-stage teams in fast-paced, ambiguous environments.
  • •Ability to manage a large book of accounts using automation and playbooks while maintaining personal customer touch.
  • •Strong communication and responsiveness via Slack and email, with comfort engaging in in-person events.
  • •Operational rigor: documentation, proactive communication, and project management.
Experience:2-4 yearsFinTechCustomer SuccessEarly-stage bankingStartupsAccount Management
Skills:Customer-first mindsetCommunicationResponsivenessCuriosityOperational rigor
Certifications:Series 65CFPCFA
Languages:English
Tech Stack:SlackEmail

Company Brief

Mercury
Provides banking and financial infrastructure for startups and small businesses, offering business checking accounts, payments, debit cards, venture debt integrations, and treasury services via a developer-friendly platform.
Industry: Fintech Infrastructure
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series C
Headquarters: San Francisco, United States
Founded: 2017
WebsiteLinkedIn