Service Delivery Manager (Japanese speaking)

NTT
Vietnam
Workplace: OnsiteFull timeFunction: Program & Project Management (PMO)Education: bachelorsSkills: ["Communication","Interpersonal skills","Problem-solving","Analytical abilities","Customer relationship management"]

Manage service delivery for medium to large, complex client contracts, ensuring continuity of service, client satisfaction, and contract profitability. Lead and coach Service Delivery Specialists, run service governance and service management review meetings, and maintain the services relationship between client and organization. Oversee technical support and troubleshooting for IT infrastructure offerings, coordinate service activation activities, and identify trends and improvements for regional and global stakeholders.

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FursaFursa
NTT
NTT
1 month ago

Service Delivery Manager (Japanese speaking)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Manage service delivery for medium to large, complex client contracts, ensuring continuity of service, client satisfaction, and contract profitability. Lead and coach Service Delivery Specialists, run service governance and service management review meetings, and maintain the services relationship between client and organization. Oversee technical support and troubleshooting for IT infrastructure offerings, coordinate service activation activities, and identify trends and improvements for regional and global stakeholders.
Location: Vietnam
Workplace: Onsite
Employment Type: Full time
Job Function: Program & Project Management (PMO)
Seniority: Manager level

Key Responsibilities

  • •Manage one or more Service Delivery Specialists and ensure continuity of service.
  • •Own medium to large complex client contract management, including client satisfaction and contract profitability.
  • •Establish and run service governance structure and service management review meetings.
  • •Oversee customer support activities, including troubleshooting and implementation/configuration of IT infrastructure products and services.
  • •Coordinate service activation activities and provide training and technical documentation for customers.

Key Requirements

  • •Bachelor's degree in Computer Science, Information Technology, or a related field.
  • •Experience in technical support or account management.
  • •Excellent communication and interpersonal skills.
  • •Strong problem-solving and analytical abilities.
  • •Business-level Japanese and Vietnamese (language skill).
Education:Bachelor's in Computer Science, Information Technology, or a related field
Skills:CommunicationInterpersonal skillsProblem-solvingAnalytical abilitiesCustomer relationship management
Certifications:CCNACCNPAzure certificatesAWS certificates
Languages:JapaneseVietnamese
Tech Stack:Uptime Proactive Support Service (PSS)Uptime Support ServicesIT infrastructureAzureAWSCiscoJuniperFortinetNetwork equipmentFirewall

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn