Project Manager - Supporting Customer Resolution Services

Airbus
Copenhagen
Full timeFunction: Program & Project Management (PMO)Experience: 3-5 yearsSkills: ["Proactive","Change management","Communication","Stakeholder management","Analytical problem-solving"]

Lead and coordinate activities for the global Customer Resolution Services team, helping safeguard fulfillment of CRS objectives and ensuring on-time execution of strategic projects. Support the Head of CRS with planning, agenda, follow-up, and research/analysis for customer experience and efficiency. Coordinate cross-regional alignment, manage global communications, and contribute to Order2Invoice (O2I) topics including data analytics and project management.

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FursaFursa
Airbus
Airbus
6 hours ago

Project Manager - Supporting Customer Resolution Services

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Last checked: 6 hours agoStatus: Live

Job Summary

Lead and coordinate activities for the global Customer Resolution Services team, helping safeguard fulfillment of CRS objectives and ensuring on-time execution of strategic projects. Support the Head of CRS with planning, agenda, follow-up, and research/analysis for customer experience and efficiency. Coordinate cross-regional alignment, manage global communications, and contribute to Order2Invoice (O2I) topics including data analytics and project management.
Location: Copenhagen
Employment Type: Full time · Permanent
Job Function: Program & Project Management (PMO)
Seniority: Mid level

Key Responsibilities

  • •Support the Head of CRS with recurring and non-recurring daily business tasks, including planning, agenda preparation, and follow-up.
  • •Conduct internal and external research and analysis to support decision-making on customer experience and efficiency.
  • •Coordinate the global CRS team by organizing workshops and enabling cross-regional alignment efforts.
  • •Manage internal and external communication across colleagues and customers worldwide, enhancing visibility of the CRS team.
  • •Support HO CRS Order2Invoice (O2I) responsibilities, including data analytics and project management of dedicated O2I topics.
Travel: Low travel

Pay and Benefits

Perks:Health InsuranceHybrid WorkingParental LeaveIn-house Canteen

Key Requirements

  • •3-5 year operational background in Customer Services, Logistics, or Supply Chain (advantage).
  • •Excellent written and spoken English communication skills.
  • •Skilled in modern communication tools.
  • •Experience in the aviation industry (asset).
  • •Ability to manage confidentiality and engage in a wide variety of tasks.
Experience:3-5 yearsAviationOperationsCustomer servicesLogisticsSupply chain
Skills:ProactiveChange managementCommunicationStakeholder managementAnalytical problem-solving
Languages:English

Company Brief

Airbus
Designs, manufactures, and sells commercial aircraft, helicopters, defense and space systems, and related services worldwide. Airbus is a leading aerospace and defense company delivering integrated solutions for civil and military aviation customers.
Industry: Aerospace Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Toulouse, France
Founded: 1970
WebsiteLinkedIn