Customer Service Specialist with German

Miele
Poland
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Skills: ["Teamwork","Cross-cultural collaboration","Proactive approach","Process improvement mindset","Customer-focused communication"]

Process B2B home appliance orders for retail partners and serve as the direct point of contact via email and/or phone. Check delivery feasibility, propose alternatives, and provide product advice. Create offers with the sales team, handle and resolve customer complaints including credit notes, and manage returns per policy. Contribute to continuous improvement by sharing ideas for enhancing processes and solutions.

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FursaFursa
Miele
Miele
2 months ago

Customer Service Specialist with German

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 27 days agoStatus: Live
Reposted: similar role first listed 7 months ago

Job Summary

Process B2B home appliance orders for retail partners and serve as the direct point of contact via email and/or phone. Check delivery feasibility, propose alternatives, and provide product advice. Create offers with the sales team, handle and resolve customer complaints including credit notes, and manage returns per policy. Contribute to continuous improvement by sharing ideas for enhancing processes and solutions.
Location: Poland
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Accept and process home appliance orders from retail partners (B2B)
  • •Contact partners directly via mail and/or phone
  • •Check delivery capability and offer alternatives and product advice
  • •Create offers in coordination with the sales force
  • •Clarify and process customer complaints, including creating credit notes, and capture returns per policy

Key Requirements

  • •Minimum C1 German and communicative English
  • •2 years of relevant work experience in a customer care area
  • •Good MS-Office skills
  • •First experience and skills in SAP (nice to have)
  • •Team player able to work in a cross-cultural team with a proactive, improvement-focused attitude
Skills:TeamworkCross-cultural collaborationProactive approachProcess improvement mindsetCustomer-focused communication
Languages:GermanEnglish
Tech Stack:MS OfficeSAP

Company Brief

Miele
Manufacturer of premium domestic and commercial appliances including washers, dryers, dishwashers, ovens, and vacuum cleaners, known for engineering quality, longevity, and innovative household technologies.
Industry: Home Appliances
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Bootstrapped
Headquarters: Gütersloh, Germany
Founded: 1899
WebsiteLinkedIn