Customer Service Specialist with German
Miele
Poland
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Skills: ["Teamwork","Cross-cultural collaboration","Proactive approach","Process improvement mindset","Customer-focused communication"]Process B2B home appliance orders for retail partners and serve as the direct point of contact via email and/or phone. Check delivery feasibility, propose alternatives, and provide product advice. Create offers with the sales team, handle and resolve customer complaints including credit notes, and manage returns per policy. Contribute to continuous improvement by sharing ideas for enhancing processes and solutions.
