Product Owner, Commercial Solutions — Salesforce Platform

S&P Global
Islamabad
Workplace: HybridFull timeFunction: Product ManagementExperience: 3+ yearsSkills: ["Collaboration","Communication","Initiative","Problem-solving","Process improvement"]

Own and continuously improve Salesforce-enabled commercial workflows across the customer lifecycle. Manage the platform delivery backlog—intake, prioritization, user stories, and acceptance criteria—while collaborating with Client Support, Legal Operations, Product, and Technology. Support hands-on delivery for case management, knowledge, omnichannel, reporting, workflow automation, and integrations. Lead UAT, release coordination, documentation and adoption to deliver high-quality outcomes end-to-end.

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FursaFursa
S&P Global
S&P Global
1 day ago

Product Owner, Commercial Solutions — Salesforce Platform

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Own and continuously improve Salesforce-enabled commercial workflows across the customer lifecycle. Manage the platform delivery backlog—intake, prioritization, user stories, and acceptance criteria—while collaborating with Client Support, Legal Operations, Product, and Technology. Support hands-on delivery for case management, knowledge, omnichannel, reporting, workflow automation, and integrations. Lead UAT, release coordination, documentation and adoption to deliver high-quality outcomes end-to-end.
Location: Islamabad
Workplace: Hybrid
Employment Type: Full time
Job Function: Product Management
Seniority: Mid level

Key Responsibilities

  • •Manage and refine the Salesforce platform delivery backlog, including intake, prioritization, user stories, acceptance criteria, and sprint readiness.
  • •Gather requirements and clarify business rules with cross-functional stakeholders to align delivery priorities for Salesforce-enabled workflows.
  • •Support hands-on delivery across Salesforce platform capabilities including case management, knowledge, omnichannel, reporting, workflow automation, and integrations.
  • •Participate in the full product lifecycle from backlog refinement and sprint planning through testing, release coordination, and post-release validation.
  • •Lead UAT, defect triage, release communications, documentation, training support, and adoption efforts.

Pay and Benefits

Perks:Health InsurancePaid LeaveLearning Budget

Key Requirements

  • •Typically 3+ years of experience in product ownership, business analysis, or Salesforce platform delivery, focused on CRM implementation and commercial/service/legal operations or Quote-to-Cash capabilities.
  • •Hands-on experience with the Salesforce Platform, including clouds (e.g., Service Cloud), reporting, workflow automation, and integrations.
  • •Experience writing user stories, defining acceptance criteria, supporting sprint execution, coordinating UAT, validating functionality, and preparing releases.
  • •Ability to identify and resolve day-to-day problems, suggest process improvements, and apply solutions with an end-to-end view across Salesforce systems and processes.
  • •Willingness to attend at least one in-person interview at a nearest S&P Global office as part of the final interview stage.
Experience:3+ years
Skills:CollaborationCommunicationInitiativeProblem-solvingProcess improvement
Tech Stack:SalesforceSales CloudService CloudCPQCongaReportingWorkflow automationIntegrationsCase managementKnowledgeOmnichannelContract generationQuote-to-Cash

Company Brief

S&P Global
Provides financial information, analytics, benchmarks, and credit ratings to markets and institutions worldwide, offering data, research, indices, and risk assessment tools across the financial services and commodities sectors.
Industry: Data Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 1917
WebsiteLinkedIn