Customer Solutions Advocate (Collections)-1

Under direct supervision, propose and document solutions for mid-, late-stage, and high-risk delinquent consumer accounts. Use multiple systems to manage equity, unsecured, auto, and credit card delinquency, pursue payment commitments via manual or automated dialing, and identify early alternatives to repossession, bankruptcy, or foreclosure. Perform skip tracing to improve customer contact, apply conflict management for escalations, mentor peers, and escalate complex complaints to leadership while ensuring a positive customer experience.