Customer Success Engineer - Ohio Valley

Cyera
United States
Workplace: RemoteFull timeUSD 140,000 - 160,000 annuallyFunction: Customer Success & Account ManagementExperience: 12+ yearsEducation: associatesSkills: ["Customer relations","Communication","Problem-solving","Stakeholder management","Level-headed under pressure"]

Technical customer-facing role driving onboarding, adoption, and value realization of Cyera’s data security platform. Serves as the platform expert, advises customers from practitioners to executives, and collaborates with development teams to ensure successful deployments, renewals, and expansions while traveling 25-50% annually.

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Cyera
Cyera
4 months ago

Customer Success Engineer - Ohio Valley

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Last checked: 13 hours agoStatus: Live

Job Summary

Technical customer-facing role driving onboarding, adoption, and value realization of Cyera’s data security platform. Serves as the platform expert, advises customers from practitioners to executives, and collaborates with development teams to ensure successful deployments, renewals, and expansions while traveling 25-50% annually.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Serve as the primary technical expert on the Cyera Platform, demonstrating in-depth knowledge and expertise.
  • •Establish yourself as a trusted advisor to customers at all levels, from practitioners to executives.
  • •Drive customer adoption through effective onboarding and training processes.
  • •Design and deliver customized use cases that align with customers’ goals using a consultative approach.
  • •Proactively ensure customers realize the full value of their investment and maximize ROI through sustained adoption and expansion.
Travel: Medium travel

Pay and Benefits

Salary: USD 140,000 - 160,000 annually
Perks:Health InsuranceVisionDentalRemote WorkPaid LeavePaid HolidaysDisability Insurance

Key Requirements

  • •Associates degree or equivalent experience; Bachelor’s degree in Computer Science or similar experience a plus.
  • •12 years of experience with strong project management skills and ability to plan, organize, and execute multiple projects.
  • •Self-starter who thrives in a fast-paced startup environment and meets deadlines.
  • •Track record of driving revenue growth, customer satisfaction, feature adoption, and retention.
  • •Prior experience collaborating withDevelopment teams and proficiency in SQL, scripting languages (e.g., Python) and cloud environments.
Experience:12+ yearsData securityCloudSaaS
Education:Associate's
Skills:Customer relationsCommunicationProblem-solvingStakeholder managementLevel-headed under pressure
Tech Stack:SQLPythonCloudAPIsWeb servicesDLPDSPMCSPMSIEM

Company Brief

Cyera
Provides an AI‑native data security platform that discovers, classifies, and protects sensitive data across cloud, SaaS, databases, AI systems and on‑prem environments to reduce risk and enable secure AI adoption.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series F
Headquarters: New York, United States
Founded: 2021
Glassdoor
Glassdoor: 4.8
WebsiteLinkedInGlassdoor