Support Engineer

Meter
Phoenix
Workplace: RemoteFull timeUSD 127,500 - 210,000 annuallyFunction: Product ManagementSkills: ["Communication","Problem-solving","Collaboration","Analytical thinking","Customer service"]

Support Engineer at Meter who tackles diverse, high-complexity network issues across WAN/LAN, wireless, and security domains. You’ll troubleshoot tickets, influence product direction with actionable feedback, and document learnings to empower the team. Remote customer support is central, with a focus on deep technical depth, clear communication, and ownership to improve network experiences for enterprise customers.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Meter
Meter
7 months ago

Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 minutes agoStatus: Live

Job Summary

Support Engineer at Meter who tackles diverse, high-complexity network issues across WAN/LAN, wireless, and security domains. You’ll troubleshoot tickets, influence product direction with actionable feedback, and document learnings to empower the team. Remote customer support is central, with a focus on deep technical depth, clear communication, and ownership to improve network experiences for enterprise customers.
Location: Phoenix
Workplace: Remote
Employment Type: Full time
Job Function: Product Management

Key Responsibilities

  • •Troubleshoot and resolve tickets spanning every layer of the network stack
  • •Manage and support complex customer networks, almost entirely remotely
  • •Identify and document product bugs, escalating them with clear reproduction steps
  • •Create well-structured feature requests informed by real customer needs
  • •Build and maintain documentation that shortens time-to-resolution for everyone

Pay and Benefits

Salary: USD 127,500 - 210,000 annually
Equity and Bonus:Equity
Perks:EquityRemote Work

Key Requirements

  • •Troubleshoot and resolve tickets across every layer of the network stack
  • •Manage and support complex customer networks, almost entirely remotely
  • •Identify and document product bugs with clear reproduction steps
  • •Create well-structured feature requests informed by real customer needs
  • •Build and maintain documentation that shortens time-to-resolution for everyone
Experience:Enterprise networkingNetwork engineering
Skills:CommunicationProblem-solvingCollaborationAnalytical thinkingCustomer service
Tech Stack:WirelessSecurityWANLANRoutingDNS

Company Brief

Meter
Meter provides enterprise internet infrastructure (internet, wired, Wi‑Fi, and cellular) delivered as a unified full‑stack service combining hardware, firmware, software, deployment operations, and support for businesses and large campuses.
Industry: Telecommunications
Company Size: Medium (51 to 250 employees)
Growth: Scaleup
Funding: Series C
Headquarters: San Francisco, United States
Founded: 2015
Glassdoor
Glassdoor: 3.7
WebsiteLinkedInGlassdoor