Multiplier

3 days ago

Customer Support, Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Lead a team of Global EOR and Payroll Support specialists, serving high-value enterprise customers. Own KPI and SLA performance, develop EOR/Payroll subject-matter expertise, and design onboarding and continuous learning to scale support. Drive operational excellence through performance analysis and process innovation, equip the team for product updates, and share regular stakeholder updates with executives to improve resolution time and reduce contact rate.

Location: Pune

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Manager level

Key Responsibilities

•Build and guide a team of Global EOR and Payroll Support Specialists to meet/exceed KPIs and SLAs.
•Become an EOR and Payroll SME through customer support interactions and collaboration with Product and Engineering.
•Design onboarding and continuous learning programs to scale the team effectively.
•Analyze team performance, identify bottlenecks, and implement data-driven improvements for operational excellence.
•Provide executive updates on team performance, project status, and strategic goals.

Key Requirements

•2+ years leading customer support teams in high-growth, fast-paced environments (preferably SaaS or startups).
•Familiarity with Employer of Record (EOR) services and global employment/compliance operations.
•Strong B2B support operations knowledge, including tools like Salesforce, Zendesk, and Tableau.
•Experience managing distributed or remote-first teams across multiple time zones with strong communication and accountability.
•Experience designing training programs, quality assurance processes, and performance evaluation frameworks.

Experience:2+ yearsSaaSStartupB2B supportEORGlobal payroll

Skills:LeadershipCommunicationAnalytical thinkingProblem-solvingAttention to detail

Tech Stack:SalesforceZendeskTableau

Company Brief

Multiplier

Provides a Global Human Platform (EOR, global payroll, contractor management and HRIS) that enables companies to hire, onboard, manage and pay teams in 150+ countries while ensuring local compliance and payroll processing.

Industry: HR Tech

Company Size: Large (251 to 1,000 employees)

Revenue: USD 5M to 10M

Growth: Growth Stage Startup

Valuation: USD 250M to 500M

Funding: Series B

Headquarters: New York, United States

Founded: 2020

Glassdoor: 4.3

Website LinkedIn Glassdoor

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Multiplier

3 days ago

Customer Support, Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: Pune

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Manager level

Key Responsibilities

•Build and guide a team of Global EOR and Payroll Support Specialists to meet/exceed KPIs and SLAs.
•Become an EOR and Payroll SME through customer support interactions and collaboration with Product and Engineering.
•Design onboarding and continuous learning programs to scale the team effectively.
•Analyze team performance, identify bottlenecks, and implement data-driven improvements for operational excellence.
•Provide executive updates on team performance, project status, and strategic goals.

Key Requirements

•2+ years leading customer support teams in high-growth, fast-paced environments (preferably SaaS or startups).
•Familiarity with Employer of Record (EOR) services and global employment/compliance operations.
•Strong B2B support operations knowledge, including tools like Salesforce, Zendesk, and Tableau.
•Experience managing distributed or remote-first teams across multiple time zones with strong communication and accountability.
•Experience designing training programs, quality assurance processes, and performance evaluation frameworks.

Experience:2+ yearsSaaSStartupB2B supportEORGlobal payroll

Skills:LeadershipCommunicationAnalytical thinkingProblem-solvingAttention to detail

Tech Stack:SalesforceZendeskTableau

Company Brief

Multiplier

Industry: HR Tech

Company Size: Large (251 to 1,000 employees)

Revenue: USD 5M to 10M

Growth: Growth Stage Startup

Valuation: USD 250M to 500M

Funding: Series B

Headquarters: New York, United States

Founded: 2020

Glassdoor: 4.3

Website LinkedIn Glassdoor