CaptivateIQ

4 years ago

Senior Technical Support Agent

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Senior Technical Solutions Consultant within CaptivateIQ's Global Support Team. Own and resolve the most complex product and data challenges, perform deep root-cause analysis on data models, collaborate cross-functionally to improve processes and tooling, and mentor peers while driving operational efficiency and strong customer success.

Location: Poland

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Own and resolve complex, high-impact customer cases, serving as the primary escalation point and ensuring professional resolutions through cross-functional coordination.
•Apply advanced technical expertise to analyze and troubleshoot end-to-end customer data models, reviewing calculation logic, dependencies, and data flows to uncover configuration gaps and root-cause drivers of discrepancies.
•Communicate effectively with both technical and non-technical audiences to clarify issues, progress, and outcomes.
•Partner with Product, Engineering, and Customer Success to communicate technical issues, close feedback loops, and drive prevention of recurring problems through systematic fixes.
•Develop deep product and domain expertise in CaptivateIQ's platform, data structures, and the broader domain of sales compensation and business logic.

Key Requirements

•5+ years in a technical, data-driven, customer-facing role (ideally supporting Incentive Compensation Management, financial modeling, or analytics SaaS platforms).
•Hands-on experience with SQL for querying, validating, and troubleshooting customer data.
•Proficiency in Microsoft Excel, including handling multi-source, high-volume datasets.
•Experience analyzing end-to-end data models (calculation logic, dependencies, integrations, and data flows) to diagnose configuration gaps and discrepancies.
•Excellent communication skills, with the ability to explain technical concepts to both technical and non-technical audiences.

Experience:5+ yearsAnalyticsFinanceSales compensationICMSaaS

Skills:SQLMicrosoft ExcelData modelingCommunicationProblem-solving

Languages:English

Tech Stack:SQLMicrosoft ExcelTableauPythonJavaScript

Company Brief

CaptivateIQ

Provides a cloud-based sales commission and incentive compensation platform that automates commission calculations, reporting, and plan management to help revenue teams run accurate, scalable incentive programs.

Industry: Enterprise Software

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Funding: Series C

Headquarters: San Francisco, United States

Founded: 2017

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

CaptivateIQ

4 years ago

Senior Technical Support Agent

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Location: Poland

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Own and resolve complex, high-impact customer cases, serving as the primary escalation point and ensuring professional resolutions through cross-functional coordination.
•Apply advanced technical expertise to analyze and troubleshoot end-to-end customer data models, reviewing calculation logic, dependencies, and data flows to uncover configuration gaps and root-cause drivers of discrepancies.
•Communicate effectively with both technical and non-technical audiences to clarify issues, progress, and outcomes.
•Partner with Product, Engineering, and Customer Success to communicate technical issues, close feedback loops, and drive prevention of recurring problems through systematic fixes.
•Develop deep product and domain expertise in CaptivateIQ's platform, data structures, and the broader domain of sales compensation and business logic.

Key Requirements

•5+ years in a technical, data-driven, customer-facing role (ideally supporting Incentive Compensation Management, financial modeling, or analytics SaaS platforms).
•Hands-on experience with SQL for querying, validating, and troubleshooting customer data.
•Proficiency in Microsoft Excel, including handling multi-source, high-volume datasets.
•Experience analyzing end-to-end data models (calculation logic, dependencies, integrations, and data flows) to diagnose configuration gaps and discrepancies.
•Excellent communication skills, with the ability to explain technical concepts to both technical and non-technical audiences.

Experience:5+ yearsAnalyticsFinanceSales compensationICMSaaS

Skills:SQLMicrosoft ExcelData modelingCommunicationProblem-solving

Languages:English

Tech Stack:SQLMicrosoft ExcelTableauPythonJavaScript

Company Brief

CaptivateIQ

Industry: Enterprise Software

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Funding: Series C

Headquarters: San Francisco, United States

Founded: 2017

Website LinkedIn