Kempinski

4 days ago

Director of Operations

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Lead day-to-day operations for a 5-star luxury resort as the General Manager’s primary second-in-command. Coordinate operational strategy across nine departments to meet Forbes Travel Guide and Leading Hotels of the World standards, drive profitability through revenue, labor efficiency, and expense control, and manage key divisions including Rooms & Guest Experience, Food & Beverage, Spa & Recreation, plus Engineering and Security. Analyze guest feedback and ensure VIP service recovery during peak hours.

Location: Doha

Workplace: Onsite

Employment Type: Full time · Permanent

Job Function: Executive & General Management

Seniority: Director level

Key Responsibilities

•Act as the General Manager’s primary deputy and assume full operational and decision-making responsibility in the GM’s absence.
•Synchronize operational strategy across all reporting departments to ensure compliance with 5-star luxury standards (e.g., Forbes Travel Guide, Leading Hotels of the World).
•Drive resort profitability by maximizing revenue, managing labor efficiency, and controlling operational expenses across divisions.
•Hold direct operational and financial accountability for Rooms & Guest Experience, Food & Beverage, Wellness & Leisure, and Support & Safety (Engineering and Security).
•Analyze guest feedback to identify trends and implement corrective actions, and maintain a visible presence on the floor during peak hours for VIP service recovery.

Key Requirements

•Minimum 5–7 years of executive operational leadership in Food & Beverage within a 5-star luxury resort or high-end international hotel brand.
•Proven, progressive career history rooted in Food & Beverage management (e.g., former Director of F&B) in luxury environments.
•Proven track record managing large, multi-department operational scopes, including non-rooms divisions like Spa, Engineering, and Security.
•Deep understanding of luxury hospitality operational metrics, P&L management, and budgeting.
•Exceptional leadership presence to inspire, mentor, and hold department heads accountable.

Experience:5-7 yearsLuxury hospitality5-star hotelsFood & BeverageHospitality operations

Skills:LeadershipMentorshipAccountabilityGuest satisfactionOperational oversightProfitability focus

Company Brief

Kempinski

Kempinski is a luxury hotel management company operating five-star hotels, residences and restaurants worldwide. The group provides high-end hospitality services, managing properties and bespoke guest experiences across major cities and resort destinations.

Industry: Hotels & Resorts

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Munich, Germany

Founded: 1862

Glassdoor: 4.0

Website LinkedIn Glassdoor

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Kempinski

4 days ago

Director of Operations

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Doha

Workplace: Onsite

Employment Type: Full time · Permanent

Job Function: Executive & General Management

Seniority: Director level

Key Responsibilities

•Act as the General Manager’s primary deputy and assume full operational and decision-making responsibility in the GM’s absence.
•Synchronize operational strategy across all reporting departments to ensure compliance with 5-star luxury standards (e.g., Forbes Travel Guide, Leading Hotels of the World).
•Drive resort profitability by maximizing revenue, managing labor efficiency, and controlling operational expenses across divisions.
•Hold direct operational and financial accountability for Rooms & Guest Experience, Food & Beverage, Wellness & Leisure, and Support & Safety (Engineering and Security).
•Analyze guest feedback to identify trends and implement corrective actions, and maintain a visible presence on the floor during peak hours for VIP service recovery.

Key Requirements

•Minimum 5–7 years of executive operational leadership in Food & Beverage within a 5-star luxury resort or high-end international hotel brand.
•Proven, progressive career history rooted in Food & Beverage management (e.g., former Director of F&B) in luxury environments.
•Proven track record managing large, multi-department operational scopes, including non-rooms divisions like Spa, Engineering, and Security.
•Deep understanding of luxury hospitality operational metrics, P&L management, and budgeting.
•Exceptional leadership presence to inspire, mentor, and hold department heads accountable.

Experience:5-7 yearsLuxury hospitality5-star hotelsFood & BeverageHospitality operations

Skills:LeadershipMentorshipAccountabilityGuest satisfactionOperational oversightProfitability focus

Company Brief

Kempinski

Industry: Hotels & Resorts

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Munich, Germany

Founded: 1862

Glassdoor: 4.0

Website LinkedIn Glassdoor