Consumer Relations Representative

Tyson Foods
United States
Full timeUSD 20.67 - 35.1 hourlyFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Problem-solving","Decision-making","Stress tolerance"]

Represent Tyson Foods to customers and consumers by answering product questions and resolving inquiries received via calls, social media, letters, text, and chat. Complete onboarding to learn Tyson products, allergens, and food safety expectations, and operate internal systems including the CRS platform/database, Salesforce CMR, Tyson Spec Systems, Power BI, and PDM. Monitor product issues daily, identify crisis situations, and coordinate product-complaint resolutions with relevant teams.

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Tyson Foods
Tyson Foods
23 minutes ago

Consumer Relations Representative

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 23 minutes agoStatus: Live

Job Summary

Represent Tyson Foods to customers and consumers by answering product questions and resolving inquiries received via calls, social media, letters, text, and chat. Complete onboarding to learn Tyson products, allergens, and food safety expectations, and operate internal systems including the CRS platform/database, Salesforce CMR, Tyson Spec Systems, Power BI, and PDM. Monitor product issues daily, identify crisis situations, and coordinate product-complaint resolutions with relevant teams.
Location: United States
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Complete on-the-job training in the CRS platform/database and Salesforce CMR, plus Tyson Spec Systems, Power BI, and PDM within approximately 3 months.
  • •Monitor and process customer and consumer product issues and inquiries received via social media, telephone, letters, text, and chat.
  • •Provide accurate education on allergens and USDA Best Food Safety Practices to customers and consumers.
  • •Identify and report crisis situations to management promptly in written and verbal form.
  • •Research and coordinate resolutions for product complaints and questions about product changes and marketing promotions.

Pay and Benefits

Salary: USD 20.67 - 35.1 hourly

Key Requirements

  • •Customer service and/or public relations background.
  • •Ability to learn all aspects of Tyson Foods, including product development, production, packaging, shipping, and sales to consumers.
  • •Intermediate computer skills, including Tyson systems.
  • •Excellent verbal and written communication skills for educating customers/consumers and handling inquiries.
  • •Ability to handle stressful situations with problem-solving, decision-making, and accuracy for high-risk company issues.
Skills:CommunicationProblem-solvingDecision-makingStress tolerance
Tech Stack:Salesforce CMRPower BIPDMTyson Spec SystemsCRS platformCRS database

Company Brief

Tyson Foods
Tyson Foods is a global food company that produces and markets chicken, beef, and pork products, along with prepared foods and packaged protein brands for retail and foodservice customers.
Industry: Food Production
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Springdale, United States
Founded: 1935
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Glassdoor: 3.5
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