BPO Customer Care Associate

NTT
Manila
Workplace: OnsiteFull timeFunction: Product ManagementExperience: 1-3 yearsEducation: high_schoolSkills: ["Communication","Customer service","Attention to detail","Time management","Organizational skills"]

Handle routine and moderately complex customer questions and issues for BPO operations, escalating unexpected or higher-severity matters to senior staff. Ensure accurate, timely processing of transactions to meet client SLAs, including resolving nonstandard pending transactions. Participate in preparation of SOPs and process transitions, and create tactical plans to hit project milestones. Work from the NTT Data Office in Manila with scheduled night shifts.

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FursaFursa
NTT
NTT
1 month ago

BPO Customer Care Associate

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Last checked: 29 minutes agoStatus: Live

Job Summary

Handle routine and moderately complex customer questions and issues for BPO operations, escalating unexpected or higher-severity matters to senior staff. Ensure accurate, timely processing of transactions to meet client SLAs, including resolving nonstandard pending transactions. Participate in preparation of SOPs and process transitions, and create tactical plans to hit project milestones. Work from the NTT Data Office in Manila with scheduled night shifts.
Location: Manila
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management
Seniority: Entry level

Key Responsibilities

  • •Handle routine customer questions and issues, escalating complex or unexpected matters to higher-level employees.
  • •Resolve more complex client situations using demonstrated knowledge and skills.
  • •Ensure accurate and timely completion of transactions to meet or exceed client SLAs.
  • •Prepare SOPs and support process transitions.
  • •Take escalated calls from providers/callers and develop tactical plans to achieve key project milestones.

Key Requirements

  • •Typically requires 1-3 years of relevant experience.
  • •High School Diploma or equivalent; undergraduate or some college coursework preferred.
  • •Solid computer skills.
  • •Strong communication and customer service skills.
  • •Strong attention to detail, time management, and organizational skills.
Experience:1-3 years
Education:High School
Skills:CommunicationCustomer serviceAttention to detailTime managementOrganizational skills

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn