HSBC

1 day ago

Contact Centre Representative III (Foshan, GD, CN, 528200)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Handle customer inquiries for credit cards and a range of general banking services using phone, email, and real-time communication tools. Identify customer needs and recommend suitable products and services to achieve expected outcomes. Provide high-quality support by proposing reasonable solutions, resolving customer issues, and ensuring customer satisfaction while working collaboratively in a team environment.

Location: Foshan

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Respond to customer questions and handle inquiries related to credit cards and general banking services via phone, email, and real-time communication tools.
•Discover customer needs and recommend appropriate products and services to customers to achieve expected results.
•Provide reasonable solutions to resolve customer issues and ensure customer satisfaction.
•Deliver high-quality customer service as part of the customer contact function.
•Collaborate with the team to support customer needs.

Key Requirements

•Strong customer service mindset and willingness to work in customer service.
•Fluent Cantonese with clear thinking, strong communication, and language expression skills.
•Good teamwork spirit.
•Able to communicate and read/write in English to an adequate level.
•Can accept shift/roster arrangements (priority considered).

Skills:Customer focusCommunicationTeamworkProblem-solving

Languages:CantoneseEnglish

Company Brief

HSBC

Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1865

Glassdoor: 3.6

Website LinkedIn

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HSBC

1 day ago

Contact Centre Representative III (Foshan, GD, CN, 528200)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Foshan

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Respond to customer questions and handle inquiries related to credit cards and general banking services via phone, email, and real-time communication tools.
•Discover customer needs and recommend appropriate products and services to customers to achieve expected results.
•Provide reasonable solutions to resolve customer issues and ensure customer satisfaction.
•Deliver high-quality customer service as part of the customer contact function.
•Collaborate with the team to support customer needs.

Key Requirements

•Strong customer service mindset and willingness to work in customer service.
•Fluent Cantonese with clear thinking, strong communication, and language expression skills.
•Good teamwork spirit.
•Able to communicate and read/write in English to an adequate level.
•Can accept shift/roster arrangements (priority considered).

Skills:Customer focusCommunicationTeamworkProblem-solving

Languages:CantoneseEnglish

Company Brief

HSBC

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1865

Glassdoor: 3.6

Website LinkedIn