Representative, Collections (US - WFH)

Nationwide
United States
Workplace: RemoteFull timeUSD 46,345 - 67,100 annuallyFunction: Solutions Engineering & Sales EngineeringEducation: high_schoolSkills: ["Communication","Customer service","Problem-solving","Decision-making","Dispute resolution"]

Coordinate the payment collection process for assigned insurance policies by maintaining pay plans and monitoring past-due accounts. Communicate professionally with policyholders, agents, debtors, and collection agencies to expedite premium and deductible collections, explain amounts owed, and ensure prompt payment. Review account status, process payments, support write-off documentation with approvals, monitor collection activity, and prepare materials for legal counsel or outside agencies when needed.

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FursaFursa
Nationwide
Nationwide
1 day ago

Representative, Collections (US - WFH)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Coordinate the payment collection process for assigned insurance policies by maintaining pay plans and monitoring past-due accounts. Communicate professionally with policyholders, agents, debtors, and collection agencies to expedite premium and deductible collections, explain amounts owed, and ensure prompt payment. Review account status, process payments, support write-off documentation with approvals, monitor collection activity, and prepare materials for legal counsel or outside agencies when needed.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Coordinate payment collections for assigned policies, including maintaining pay plans and monitoring balance due accounts.
  • •Communicate with policyholders, agents, debtors, and collection agencies to expedite collections and initiate collection calls.
  • •Explain premium or deductible owed and maintain close contact with insureds to support customer service and prompt payment.
  • •Review account status, initiate collection activity as needed, and process payments; prepare write-off documentation with treasury approval.
  • •Monitor collection agency activity, generate management reports, and prepare documentation for legal counsel or outside agencies as required.

Pay and Benefits

Salary: USD 46,345 - 67,100 annually
Perks:Health InsuranceDentalVisionLife InsuranceLong-term DisabilityPaid Leave401kPension

Key Requirements

  • •High school diploma or equivalent.
  • •1-3 years of related collections and customer service experience preferred (two to three years preferred).
  • •Working knowledge of collections practices and basic knowledge of insurance policies and finance principles.
  • •Ability to analyze audit/financial information and use decision-making skills to resolve disputes.
  • •Strong written and verbal communication skills to work with policyholders, agents, and internal/external stakeholders.
Education:High School
Skills:CommunicationCustomer serviceProblem-solvingDecision-makingDispute resolution

Company Brief

Nationwide
Nationwide is a mutual insurance and financial services company offering auto, home, life insurance, retirement planning, investments, and banking products for individuals and businesses across the United States.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: Columbus, United States
Founded: 1926
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Glassdoor: 3.6
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