Counter Sales Associate

Ferguson
United States
Workplace: OnsiteFull timeUSD 22.71 - 31.77 hourlyFunction: SalesExperience: 1-3 yearsSkills: ["Consultative selling","Communication","Relationship building","Organizational skills","Self-motivation"]

Serve as a trusted advisor to plumbing and HVAC contractor customers by recommending products, answering questions, and driving counter, phone, and email sales. Use product expertise and tools like catalogs and manufacturer databases to provide accurate information, process transactions, and manage special orders and back-orders. Collaborate with Outside Sales Associates, support inventory organization, and maintain a safe, organized counter environment.

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Ferguson
Ferguson
1 week ago

Counter Sales Associate

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Serve as a trusted advisor to plumbing and HVAC contractor customers by recommending products, answering questions, and driving counter, phone, and email sales. Use product expertise and tools like catalogs and manufacturer databases to provide accurate information, process transactions, and manage special orders and back-orders. Collaborate with Outside Sales Associates, support inventory organization, and maintain a safe, organized counter environment.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Entry level

Key Responsibilities

  • •Engage customers proactively at the counter, on the phone, and via email to understand needs and recommend solutions.
  • •Continuously learn and apply product knowledge in plumbing, HVAC, and related categories to guide customer decisions.
  • •Drive sales growth through upselling, cross-selling, and promotion of strategic products and programs.
  • •Use tools and resources (catalogs, computer systems, manufacturer databases) to locate parts and provide accurate, timely information.
  • •Process transactions accurately, manage special orders and back-orders, and collaborate with Outside Sales Associates to support account growth.

Pay and Benefits

Salary: USD 22.71 - 31.77 hourly
Perks:Health InsuranceDentalVisionPaid LeaveLife Insurance401kParental Leave

Key Requirements

  • •1–3 years of experience in customer service or sales; prior plumbing/HVAC or related industry experience is preferred.
  • •Sales mindset with the ability to meet goals, build relationships, and influence purchasing decisions.
  • •Strong communication skills for consultative selling and customer engagement.
  • •Self-motivated and results-oriented with the ability to thrive in a fast-paced environment.
  • •Digital literacy to learn new systems quickly, plus organizational skills and the ability to lift up to 50 lbs.
Experience:1-3 yearsCustomer serviceSalesPlumbingHVAC
Skills:Consultative sellingCommunicationRelationship buildingOrganizational skillsSelf-motivation
Tech Stack:CatalogsComputer systemsManufacturer databases

Company Brief

Ferguson
A major distributor of plumbing, HVAC, waterworks, and industrial products serving residential and commercial construction, maintenance, and repair customers across North America through branches, showrooms, and digital channels.
Industry: Wholesale & Distribution
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Newport News, United States
Founded: 1887
WebsiteLinkedIn