Claims Resolution Handler (Level 1) (Bournemouth, GB, BH7 7DU)

Allianz
Leeds
Workplace: HybridFull timeGBP 25,500 - 25,500 annuallyFunction: Insurance & ActuarialSkills: ["Communication","Negotiation","Customer focus","Empathy","Problem-solving","Composure","Organization","Proactiveness"]

Manage, validate, negotiate, and settle third-party vehicle and property damage claims while guiding customers through stressful situations. Work with customers, suppliers, insurers, solicitors, and internal teams to progress claims, handle complaints aligned to FCA guidelines, and set expectations. Balance customer outcomes with commercial awareness, investigate complex non-involvement claims, and resolve issues using sound judgement. Collaborate with the claims team to improve processes and build your capability as you develop in the role.

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FursaFursa
Allianz
Allianz
1 day ago

Claims Resolution Handler (Level 1) (Bournemouth, GB, BH7 7DU)

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Last checked: 2 hours agoStatus: Live

Job Summary

Manage, validate, negotiate, and settle third-party vehicle and property damage claims while guiding customers through stressful situations. Work with customers, suppliers, insurers, solicitors, and internal teams to progress claims, handle complaints aligned to FCA guidelines, and set expectations. Balance customer outcomes with commercial awareness, investigate complex non-involvement claims, and resolve issues using sound judgement. Collaborate with the claims team to improve processes and build your capability as you develop in the role.
Location: Leeds
Workplace: Hybrid
Employment Type: Full time · 12 months
Job Function: Insurance & Actuarial
Seniority: Entry level

Key Responsibilities

  • •Manage, validate, negotiate, and settle third-party vehicle and property damage claims and third-party uninsured loss claims.
  • •Progress claim-related queries by speaking with customers, suppliers, insurers, solicitors, uninsured loss recovery agents, and internal teams.
  • •Investigate alleged non-involvement claims and take ownership of more involved conversations.
  • •Handle objections and complaints professionally, using empathy and confidence to focus on customer outcomes.
  • •Balance great customer service with commercial awareness, ensuring decisions are timely, appropriate, and well explained.

Pay and Benefits

Salary: GBP 25,500 annually
Perks:Hybrid WorkingAnnual BonusPension SchemeFlexible HolidayDiscountVolunteering Days

Key Requirements

  • •Strong verbal and written communication skills to influence, explain decisions clearly, and handle objections.
  • •Confident negotiation skills to support effective complaint resolution.
  • •A customer-first approach with empathy to understand concerns and provide clear support.
  • •Ability to remain calm, focused, and organised when managing competing priorities.
  • •A proactive approach to problem-solving, with confidence making decisions and knowing when to escalate.
Experience:Claims handlingCustomer resolutionFast-paced customer service
Skills:CommunicationNegotiationCustomer focusEmpathyProblem-solvingComposureOrganizationProactiveness

Company Brief

Allianz
Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Munich, Germany
Founded: 1890
WebsiteLinkedIn