Sales Support Representative (Inside Sales) - Residential

Ferguson
United States
Workplace: OnsiteFull timeUSD 19.65 - 31.41 hourlyFunction: SalesSkills: ["Customer service","Relationship building","Quick decision-making","Follow-through","Fast-paced adaptability"]

Support residential customers by working with sales associates to match needs with the right products and solutions. Create timely quotations and accurate sales orders, coordinate deliveries on customers’ behalf, and handle inbound sales calls to resolve concerns. Use a CRM and phone system effectively, upsell where appropriate, and stay current on product knowledge and processes in a fast-paced environment while demonstrating strong decision-making and follow-through.

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Ferguson
Ferguson
2 days ago

Sales Support Representative (Inside Sales) - Residential

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Support residential customers by working with sales associates to match needs with the right products and solutions. Create timely quotations and accurate sales orders, coordinate deliveries on customers’ behalf, and handle inbound sales calls to resolve concerns. Use a CRM and phone system effectively, upsell where appropriate, and stay current on product knowledge and processes in a fast-paced environment while demonstrating strong decision-making and follow-through.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Mid level

Key Responsibilities

  • •Work with sales associates to support customer needs by determining the best products and solutions.
  • •Provide personalized customer service via timely quotations and accurate sales orders.
  • •Coordinate deliveries on behalf of customers.
  • •Answer sales calls for general information and resolve customer concerns or questions.
  • •Use a CRM system and phone system effectively. The role may also support upselling.

Pay and Benefits

Salary: USD 19.65 - 31.41 hourly
Perks:Health InsuranceDentalVisionPaid LeaveLife Insurance401kParental Leave

Key Requirements

  • •3–5 years of sales and/or customer service experience is preferred.
  • •Experience in plumbing, HVAC, or other trades is a plus.
  • •Strong sales skills, including the ability to upsell.
  • •Proven ability to respond quickly to customer needs and make timely decisions.
  • •General digital literacy, including Microsoft Office, and ability to quickly learn product knowledge and processes.
Skills:Customer serviceRelationship buildingQuick decision-makingFollow-throughFast-paced adaptability
Tech Stack:CRMPhone systemMicrosoft Office

Company Brief

Ferguson
A major distributor of plumbing, HVAC, waterworks, and industrial products serving residential and commercial construction, maintenance, and repair customers across North America through branches, showrooms, and digital channels.
Industry: Wholesale & Distribution
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Newport News, United States
Founded: 1887
WebsiteLinkedIn