Customer Service Manager, Airport Customer Experience (Jacksonville, FL, US)
American Airlines Group
United States
Workplace: OnsiteFull timeUSD 51,000 - 86,500 annuallyFunction: Customer Success & Account ManagementExperience: 2+ yearsSkills: ["Proactive employee engagement","Active listening","Critical thinking","Strong decision making","Collaboration"]Lead the Airport Customer Experience team within the Customer Experience Division to ensure a high-performing, safe, and reliable operation. Coach and develop front-line team members, support exceptional customer service, and drive operational excellence and elevated experiences. Ensure compliance with Federal, state, and local regulations (including DOT and FAA), collaborate across departments to meet scorecard metrics, and coordinate station activities for on-time, customer-focused performance.
