first direct bank - Customer Service Representative (Motherwell, GB, ML1 4WQ)

HSBC
United Kingdom
Workplace: HybridFull timeGBP 25,000+ annuallyFunction: Customer Support (Service Desk)Skills: ["Customer service","Empathy","Communication","Problem-solving","Adaptability"]

Deliver confident, friendly customer support for first direct in a fast-paced, people-focused environment. Listen with empathy to understand customer needs, communicate the right information and solutions, and ensure customers leave calls with top-notch service. Follow set processes and use technology confidently. Join a ten-week onsite training program, then grow with ongoing support, with flexible hybrid working patterns and varied schedules.

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FursaFursa
HSBC
HSBC
4 hours ago

first direct bank - Customer Service Representative (Motherwell, GB, ML1 4WQ)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Deliver confident, friendly customer support for first direct in a fast-paced, people-focused environment. Listen with empathy to understand customer needs, communicate the right information and solutions, and ensure customers leave calls with top-notch service. Follow set processes and use technology confidently. Join a ten-week onsite training program, then grow with ongoing support, with flexible hybrid working patterns and varied schedules.
Location: United Kingdom
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Help customers with whatever they need, providing confident and human support.
  • •Listen to customer requirements with empathy and understand their needs.
  • •Provide best support by communicating the right information and solutions.
  • •Follow set processes while working confidently with technology.
  • •Participate in onsite training and ongoing support functions to progress in your career.

Pay and Benefits

Salary: GBP 25,000 annually
Perks:Paid LeaveHealth InsuranceChildcare

Key Requirements

  • •Demonstrate strong skills and passion for customer service in a busy environment.
  • •Listen to customers’ requirements with empathy and understand their needs.
  • •Clearly communicate the right information and solutions to support customers.
  • •Follow set processes and stay confident working with technology.
  • •Complete the training programme and continue developing with internal support functions.
Skills:Customer serviceEmpathyCommunicationProblem-solvingAdaptability

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn