Al Futtaim Group

3 months ago

Service Coordinator | Al-Futtaim Automotive - BYD | KSA (SA)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 20 hours agoStatus: Live

Job Summary

Coordinate service bookings and workshop capacity for Al-Futtaim Automotive BYD in KSA, acting as the operational backbone between customers, Service Advisors, and the workshop. Ensure accurate scheduling, proactive communications, and data integrity to optimize utilization, reduce no-shows, and enhance customer experience across all touchpoints in a high-volume automotive aftersales environment.

Location: Saudi Arabia

Workplace: Onsite

Employment Type: Full time

Job Function: Executive & General Management

Key Responsibilities

•Manage inbound service booking requests via calls, online platforms, and walk-in customers using the Dealer Management System (DMS).
•Optimize workshop loading by aligning technician availability, bay capacity, job complexity, and service priorities.
•Schedule appointments to maximize workshop utilization and minimize idle capacity.
•Coordinate priority bookings including VIP customers, fleet accounts, recall campaigns, and OEM service programs.
•Monitor booking pipeline and adjust schedules dynamically based on operational changes.

Key Requirements

•Diploma or Bachelor’s Degree in Business Administration, Automotive, or a related field.
•Minimum 2-4 years of experience in automotive dealership aftersales, contact center, or customer coordination role.
•Prior experience in appointment booking, workshop scheduling, or service CRM operations is strongly preferred.
•Proficiency in Dealer Management Systems (DMS) for service booking, customer data management, and appointment tracking; strong Microsoft Excel skills.
•Excellent communication and customer service skills with ability to manage high-volume service operations.

Experience:2-4 yearsAutomotiveAftersalesCustomer coordinationAppointment bookingWorkshop scheduling

Education:Bachelor's

Skills:CommunicationCustomer serviceProblem-solving

Tech Stack:DMSExcelCRMScheduling

Company Brief

Al Futtaim Group

Al-Futtaim Group is a diversified UAE conglomerate operating across automotive, retail, real estate, finance and services, representing 200+ global brands and serving customers across 20+ countries with over 40,000 employees.

Industry: Conglomerates & Holding Companies

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Bootstrapped

Headquarters: Dubai, United Arab Emirates

Glassdoor: 3.6

Website LinkedIn Glassdoor

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Al Futtaim Group

3 months ago

Service Coordinator | Al-Futtaim Automotive - BYD | KSA (SA)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 20 hours agoStatus: Live

Job Summary

Location: Saudi Arabia

Workplace: Onsite

Employment Type: Full time

Job Function: Executive & General Management

Key Responsibilities

•Manage inbound service booking requests via calls, online platforms, and walk-in customers using the Dealer Management System (DMS).
•Optimize workshop loading by aligning technician availability, bay capacity, job complexity, and service priorities.
•Schedule appointments to maximize workshop utilization and minimize idle capacity.
•Coordinate priority bookings including VIP customers, fleet accounts, recall campaigns, and OEM service programs.
•Monitor booking pipeline and adjust schedules dynamically based on operational changes.

Key Requirements

•Diploma or Bachelor’s Degree in Business Administration, Automotive, or a related field.
•Minimum 2-4 years of experience in automotive dealership aftersales, contact center, or customer coordination role.
•Prior experience in appointment booking, workshop scheduling, or service CRM operations is strongly preferred.
•Proficiency in Dealer Management Systems (DMS) for service booking, customer data management, and appointment tracking; strong Microsoft Excel skills.
•Excellent communication and customer service skills with ability to manage high-volume service operations.

Experience:2-4 yearsAutomotiveAftersalesCustomer coordinationAppointment bookingWorkshop scheduling

Education:Bachelor's

Skills:CommunicationCustomer serviceProblem-solving

Tech Stack:DMSExcelCRMScheduling

Company Brief

Al Futtaim Group

Industry: Conglomerates & Holding Companies

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Bootstrapped

Headquarters: Dubai, United Arab Emirates

Glassdoor: 3.6

Website LinkedIn Glassdoor