Customer Care Specialist

Go Fund Me
Chicago, San Diego
Workplace: RemoteFull timeUSD 48,500 - 72,500 annuallyFunction: Customer Support (Service Desk)Skills: ["Communication","Empathy","Emotional intelligence","Organizational skills","Teamwork"]

Help GoFundMe Pro customers by answering questions across phone, email, chat, and social channels. Use strong empathy to troubleshoot technical issues, resolve account inquiries, and guide nonprofits through product education and technical assistance. Collaborate with cross-functional GoFundMe Pro teams to quickly solve complex problems, improve processes and customer interactions, and surface customer insights to the product team as a trusted voice of the customer.

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FursaFursa
Go Fund Me
Go Fund Me
1 day ago

Customer Care Specialist

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Help GoFundMe Pro customers by answering questions across phone, email, chat, and social channels. Use strong empathy to troubleshoot technical issues, resolve account inquiries, and guide nonprofits through product education and technical assistance. Collaborate with cross-functional GoFundMe Pro teams to quickly solve complex problems, improve processes and customer interactions, and surface customer insights to the product team as a trusted voice of the customer.
Location: Chicago, San Diego
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Answer a wide range of nonprofit customer questions about GoFundMe Pro products and services, including “How do I?” and account-related inquiries.
  • •Provide technical troubleshooting and resolve complex customer problems by collaborating across GoFundMe Pro teams.
  • •Become an expert on GoFundMe Pro as a SaaS solution and how nonprofits use it to fundraise.
  • •Serve as the voice of GoFundMe’s brand by building rewarding, long-lasting customer relationships.
  • •Improve processes, systems, and customer interactions, and pass critical customer insights to the product team.

Pay and Benefits

Salary: USD 48,500 - 72,500 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVisionLife Insurance401kParental LeaveHybrid Work

Key Requirements

  • •Exceptional oral and written communication across phone, email, chat, and social channels.
  • •World-class organizational skills to manage multiple moving parts.
  • •Strong emotional intelligence to empathize with customer challenges and adapt responses.
  • •Process orientation and resourcefulness when processes or answers don’t exist.
  • •Customer service experience supporting nonprofits and a mission-driven mindset.
Experience:NonprofitsSaaS
Skills:CommunicationEmpathyEmotional intelligenceOrganizational skillsTeamwork
Tech Stack:SlackZoomCRMTicketing systemsHTMLCSSProject management systemsSaaS

Company Brief

Go Fund Me
Operates an online crowdfunding platform that enables individuals and organizations to raise money for personal causes, medical expenses, charities, and community projects through donations from the public.
Industry: Online Marketplaces
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: San Diego, United States
Founded: 2010
WebsiteLinkedIn