Global Support Support Engineer I

Applied Materials
Boise
Workplace: OnsiteFull timeUSD 70,000 - 95,500Function: Product ManagementSkills: ["Technical support","Troubleshooting","Customer support","Problem solving"]

Provide low-complexity support for Applied Materials equipment software and systems, resolving customer issues with some supervision. Support customers through a software ticketing system and assist in analyzing software problems reported by field engineers. Build beginner-level understanding of BU products, system software, troubleshooting tools, and relevant documentation to support installation and upgrades. Complete required trainings and certifications to gain product-specific knowledge.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Applied Materials
Applied Materials
6 days ago

Global Support Support Engineer I

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Provide low-complexity support for Applied Materials equipment software and systems, resolving customer issues with some supervision. Support customers through a software ticketing system and assist in analyzing software problems reported by field engineers. Build beginner-level understanding of BU products, system software, troubleshooting tools, and relevant documentation to support installation and upgrades. Complete required trainings and certifications to gain product-specific knowledge.
Location: Boise
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management
Seniority: Entry level

Key Responsibilities

  • •Understand and resolve Applied Materials equipment software application and systems issues of low complexity with some supervision.
  • •Provide customer software support via a software ticketing system.
  • •Assist in analysis of software issues reported by field engineers and align work with group objectives.
  • •Develop beginner-level understanding of BU product, system software, software troubleshooting tools/BKMs, and required infrastructure.
  • •Complete company trainings and certifications to gain specific product knowledge.

Pay and Benefits

Salary: USD 70,000 - 95,500
Equity and Bonus:Equity

Key Requirements

  • •Understand and resolve low-complexity Applied Materials equipment software application and systems issues with some supervision.
  • •Provide customer software support via a software ticketing system.
  • •Assist in analysis of software issues reported by customer tools by field engineers.
  • •Demonstrate beginner-level understanding of BU product, system software, and software troubleshooting tools/BKMs and infrastructure.
  • •Take required company trainings and certifications needed for gaining specific product knowledge.
Skills:Technical supportTroubleshootingCustomer supportProblem solving

Company Brief

Applied Materials
Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Santa Clara, United States
Founded: 1967
Glassdoor
Glassdoor: 3.9
WebsiteLinkedInGlassdoor