Contact Center Representative (2K Sign on bonus)

Athene
United States
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 1+ yearsSkills: ["Communication","Multi-tasking","Research","Adaptability","Customer service"]

Serve as the front line for outstanding service in Athene’s contact center, handling 45–55 inbound calls per day. Tackle inquiries from agents, policy owners, and clients by processing requests, providing product and policy information, and documenting accurate responses. Complete a mix of transactions (e.g., address/beneficiary changes and partial withdrawals) while educating customers and seeking solutions across multiple administrative systems. Quarterly incentives and a $2K sign-on bonus are available.

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Athene
Athene
1 week ago

Contact Center Representative (2K Sign on bonus)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Serve as the front line for outstanding service in Athene’s contact center, handling 45–55 inbound calls per day. Tackle inquiries from agents, policy owners, and clients by processing requests, providing product and policy information, and documenting accurate responses. Complete a mix of transactions (e.g., address/beneficiary changes and partial withdrawals) while educating customers and seeking solutions across multiple administrative systems. Quarterly incentives and a $2K sign-on bonus are available.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Receive and process requests from agents, policy owners, and third parties via incoming calls.
  • •Educate customers on Athene products and answer questions related to product changes, tax consequences, state regulations, and claims.
  • •Provide information on individual policies, including beneficiary information and explanation of values, terms, and conditions.
  • •Ensure and document appropriate responses for questions ranging from simple to moderately complex.
  • •Process transactions such as address changes, beneficiary changes, partial withdrawals, replacements, and ownership changes, and draft correspondence through communication channels.

Pay and Benefits

Perks:Annual Bonus

Key Requirements

  • •1+ years of customer service experience required.
  • •Ability to multi-task and navigate multiple administrative systems.
  • •Effective verbal and written communication skills to explain concepts and processes to a diverse customer base.
  • •Ability to research and apply available knowledge and product resources, and respond to change positively.
  • •Ability to handle heavy call volumes and meet attendance and punctuality standards.
Experience:1+ yearsFinancial servicesAnnuity products
Skills:CommunicationMulti-taskingResearchAdaptabilityCustomer service

Company Brief

Athene
Provides retirement services and retirement solutions including fixed and indexed annuities, reinsurance, and institutional products to help individuals and institutions manage retirement risks and savings.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Hamilton, Bermuda
Founded: 2009
WebsiteLinkedIn