Call Center Senior Associate

NTT
Gurugram
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 2-4 yearsSkills: ["Communication","Persuasion","Active listening","Empathy","Resilience"]

Engage Canada-based customers through high-volume outbound calls, promoting telecom plans, upgrades, bundles, and retention offers. Use consultative selling to understand needs, recommend tailored solutions, handle objections, and achieve daily, weekly, and monthly sales targets. Maintain accurate CRM records and follow scripts, quality, and process standards while delivering a strong customer experience that maximizes revenue.

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FursaFursa
NTT
NTT
3 months ago

Call Center Senior Associate

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Engage Canada-based customers through high-volume outbound calls, promoting telecom plans, upgrades, bundles, and retention offers. Use consultative selling to understand needs, recommend tailored solutions, handle objections, and achieve daily, weekly, and monthly sales targets. Maintain accurate CRM records and follow scripts, quality, and process standards while delivering a strong customer experience that maximizes revenue.
Location: Gurugram
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Make high-volume outbound calls to prospective and existing customers.
  • •Promote telecom products including plans, upgrades, bundles, and retention offers.
  • •Understand customer needs and recommend tailored solutions.
  • •Achieve daily, weekly, and monthly sales targets.
  • •Maintain accurate CRM records and follow scripts, quality, and process standards.

Key Requirements

  • •2–4 years of experience (freshers welcome) with BPO/sales preferred.
  • •Strong communication with a neutral/clear English accent.
  • •Sales mindset with persuasive ability, plus active listening and customer empathy.
  • •Resilience and ability to handle rejection professionally.
  • •Basic system/CRM handling capability.
Experience:2-4 yearsBPOSales
Skills:CommunicationPersuasionActive listeningEmpathyResilience
Languages:English
Tech Stack:CRM

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn