Senior Quality Engineer

Qantas Airways
Adelaide
Workplace: HybridFull timeFunction: QA, Test & Release EngineeringSkills: ["Analytical skills","Communication","Documentation","Stakeholder engagement","Cross-functional collaboration","Continuous improvement mindset"]

Embed robust testing strategies and automation to ensure reliable, high-performing, and secure conversational AI experiences. You’ll test and validate chatbot solutions, design automated conversation tests, troubleshoot production issues, and help evolve the CAI quality engineering capability. Partner with product, engineering, and AI teams to define end-to-end test strategies, validate integrations with backend systems and APIs, and integrate chatbot testing into CI/CD for AI release go/no-go decisions.

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FursaFursa
Qantas Airways
Qantas Airways
2 days ago

Senior Quality Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 35 minutes agoStatus: Live

Job Summary

Embed robust testing strategies and automation to ensure reliable, high-performing, and secure conversational AI experiences. You’ll test and validate chatbot solutions, design automated conversation tests, troubleshoot production issues, and help evolve the CAI quality engineering capability. Partner with product, engineering, and AI teams to define end-to-end test strategies, validate integrations with backend systems and APIs, and integrate chatbot testing into CI/CD for AI release go/no-go decisions.
Location: Adelaide
Workplace: Hybrid
Employment Type: Full time · Permanent
Job Function: QA, Test & Release Engineering
Seniority: Mid level

Key Responsibilities

  • •Test and validate chatbot solutions while shaping and evolving the CAI quality engineering capability.
  • •Design and execute automated chatbot tests, including validating conversation flows and troubleshooting issues.
  • •Develop end-to-end test strategies for AI-driven customer experiences, including go/no-go decision input.
  • •Embed chatbot testing into CI/CD pipelines to improve delivery reliability.
  • •Collaborate with product, engineering, and AI teams to embed quality early and continuously improve CAI testing tools and frameworks.

Pay and Benefits

Perks:Travel AllowanceParental LeaveSalary PackagingWellness Stipend

Key Requirements

  • •Strong experience in Quality Engineering or QA with hands-on testing of Conversational AI or chatbot platforms.
  • •Proven expertise using Cyara Botium for chatbot test automation.
  • •Ability to test conversation flows, intents, entities, and dialogue management across multiple scenarios.
  • •Experience validating chatbot integrations with backend systems and APIs.
  • •Able to design and execute end-to-end test strategies for AI-driven customer experiences, including non-functional testing (performance, security, accessibility).
Experience:Conversational AIChatbotsTest automationCI/CDAI systems
Skills:Analytical skillsCommunicationDocumentationStakeholder engagementCross-functional collaborationContinuous improvement mindset
Languages:English
Tech Stack:Cyara BotiumChatbot testingConversational AIChatbotsCI/CDAPIsBackend systemsMobile apps

Company Brief

Qantas Airways
Australia’s flag carrier providing domestic, international and freight air services, operating Qantas, Jetstar and QantasLink brands, plus a loyalty business (Qantas Frequent Flyer) and aviation services.
Industry: Airlines
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Mascot, NSW, Australia
Founded: 1920
Glassdoor
Glassdoor: 3.8
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