Customer Service Representative - Emiratized Role

First Abu Dhabi Bank
United Arab Emirates
Full timeFunction: Customer Support (Service Desk)Skills: ["Communication","Problem-solving","Teamwork","Customer-centric","Attention to detail"]

Join First Abu Dhabi Bank as a Customer Service Representative in Dubai to deliver exceptional customer experiences in the contact center. You will handle product and service information, resolve inquiries, and collaborate with teammates to uphold FAB’s high standards and reputation, contributing to Emirati talent recruitment and growth. Strong communication and problem-solving will be key to ensuring customer satisfaction.

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First Abu Dhabi Bank
First Abu Dhabi Bank
8 months ago

Customer Service Representative - Emiratized Role

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Join First Abu Dhabi Bank as a Customer Service Representative in Dubai to deliver exceptional customer experiences in the contact center. You will handle product and service information, resolve inquiries, and collaborate with teammates to uphold FAB’s high standards and reputation, contributing to Emirati talent recruitment and growth. Strong communication and problem-solving will be key to ensuring customer satisfaction.
Location: United Arab Emirates
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Provide excellent customer service by offering product and service information, and resolving customer issues promptly.
  • •Maintain a high level of quality in all customer interactions, ensuring a positive and professional experience.
  • •Ensure the financial integrity of the organization by adhering to company policies and procedures.
  • •Offer end-to-end solutions to customers, providing a seamless and efficient service.
  • •Collaborate with colleagues to maintain a friendly and motivated work environment, fostering a strong team spirit.

Key Requirements

  • •Excellent communication skills, both verbal and written, with the ability to communicate effectively with customers and colleagues.
  • •Strong problem-solving skills and the ability to think critically to find solutions.
  • •A customer-centric mindset, with a focus on delivering an exceptional customer experience.
  • •Attention to detail and the ability to maintain high standards of work.
  • •Ability to work collaboratively in a team environment, fostering a positive and supportive culture.
Experience:BankingFinancial services
Skills:CommunicationProblem-solvingTeamworkCustomer-centricAttention to detail
Languages:English

Company Brief

First Abu Dhabi Bank
First Abu Dhabi Bank (FAB) is the UAE’s largest bank, offering retail, corporate, investment banking, wealth and Islamic banking services across multiple continents, formed by the 2017 merger of First Gulf Bank and National Bank of Abu Dhabi.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Abu Dhabi, United Arab Emirates
Founded: 2017
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