Collections Officer.Cards-Collections

Mashreq
Bengaluru
Workplace: OnsiteFull timeFunction: Banking, Lending & CreditEducation: bachelorsSkills: ["Communication","Assertiveness","Product knowledge","PC literacy"]

Manage a queue of delinquent accounts to bring customers up to date or within agreed borrowing terms. Make high-volume outbound calls and use the Finn1 automated collection system to contact customers, collect overdue payments, and negotiate repayment plans. Track promises and settlements, identify potential skips/fraud, escalate irregularities, and maintain accurate customer contact details. Route complex cases to the team leader and work reports/debits as required while meeting performance targets.

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FursaFursa
Mashreq
Mashreq
5 days ago

Collections Officer.Cards-Collections

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Manage a queue of delinquent accounts to bring customers up to date or within agreed borrowing terms. Make high-volume outbound calls and use the Finn1 automated collection system to contact customers, collect overdue payments, and negotiate repayment plans. Track promises and settlements, identify potential skips/fraud, escalate irregularities, and maintain accurate customer contact details. Route complex cases to the team leader and work reports/debits as required while meeting performance targets.
Location: Bengaluru
Workplace: Onsite
Employment Type: Full time
Job Function: Banking, Lending & Credit
Seniority: Entry level

Key Responsibilities

  • •Work a queue of delinquent accounts to collect arrears and bring accounts up to date within agreed terms.
  • •Perform tele-calling throughout the day (approximately 100–150 calls daily) using the Finn1 automated collection system.
  • •Contact customers to collect overdue payments or negotiate repayment plans as required, including follow-up on promises to pay.
  • •Identify potential skips and fraud cases and escalate irregularities to the team leader.
  • •Update customer contact details in Finn1 and complete related maintenance (billing changes, SI changes, reversals); route difficult cases and support reporting as needed.

Key Requirements

  • •Minimum Graduate
  • •Product knowledge relevant to collections and cards
  • •PC literate
  • •Excellent verbal and written communication skills
  • •Assertiveness
Education:Bachelor's
Skills:CommunicationAssertivenessProduct knowledgePC literacy
Languages:English
Tech Stack:Finn1BanksysOsoolsysSelect

Company Brief

Mashreq
Mashreq Bank is a UAE-headquartered full-service bank offering retail, corporate, Islamic and digital banking, treasury, and capital markets services across the Middle East and internationally.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dubai, United Arab Emirates
Founded: 1967
Glassdoor
Glassdoor: 3.3
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