Sr. Desktop Support Specialist (Apple Support)

General Dynamics
Washington
Workplace: OnsiteFull timeUSD 33.15 - 44.85 hourlyFunction: Customer Support (Service Desk)Experience: 5+ yearsSkills: ["Communication","Problem-solving","Multitasking","Organizational abilities","Customer-first mindset"]

Provide onsite desktop and executive technical support for Apple iOS and macOS environments. Troubleshoot and resolve hardware, software, and networking issues, and support setup, configuration, and ongoing maintenance of Apple devices. Administer mobile device management (MDM) solutions like Jamf, AirWatch, and Intune, deliver high-priority assistance to senior leadership, maintain hardware/inventory records, and document configurations and resolutions for IT operations.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
General Dynamics
General Dynamics
2 days ago

Sr. Desktop Support Specialist (Apple Support)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live

Job Summary

Provide onsite desktop and executive technical support for Apple iOS and macOS environments. Troubleshoot and resolve hardware, software, and networking issues, and support setup, configuration, and ongoing maintenance of Apple devices. Administer mobile device management (MDM) solutions like Jamf, AirWatch, and Intune, deliver high-priority assistance to senior leadership, maintain hardware/inventory records, and document configurations and resolutions for IT operations.
Location: Washington
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Provide technical support to end-users for Apple iOS devices and macOS systems, including rapid troubleshooting.
  • •Deliver executive support services such as meeting setup and high-priority technical assistance.
  • •Troubleshoot and resolve hardware, software, and networking issues on Apple devices.
  • •Assist with setup, configuration, and ongoing management of Apple and iOS devices.
  • •Administer MDM solutions (Jamf, AirWatch, Intune), perform maintenance/security updates, educate users, and maintain inventory and documentation.

Pay and Benefits

Salary: USD 33.15 - 44.85 hourly
Perks:Health InsuranceDentalVision401kPaid Leave

Key Requirements

  • •5+ years of related experience in desktop support or a similar IT support role.
  • •Proven expertise supporting Apple iOS and macOS environments, with executive support experience preferred.
  • •Familiarity with troubleshooting Apple hardware, software, and peripherals.
  • •Knowledge of mobile device management tools such as Jamf, AirWatch, and Intune.
  • •US citizenship required; ability to clearly explain technical concepts to non-technical and executive users.
Experience:5+ yearsIT supportMobile device management (MDM)Apple iOSMacOS
Skills:CommunicationProblem-solvingMultitaskingOrganizational abilitiesCustomer-first mindset
Certifications:Apple Certified iOS Technician (ACiT)Apple Certified Support Professional (ACSP)
Tech Stack:Apple DevicesApple HardwareApple iOSMacOSIPhoneIPadJamfAirWatchIntuneMDMMicrosoft TeamsZoomOffice 365

Eligibility

Nationality:US National
Security Clearance:BI Full 6C (T4)

Company Brief

General Dynamics
Provides IT, systems engineering, cybersecurity, cloud, and mission support services to U.S. federal civilian and defense agencies, delivering large-scale technology solutions and managed services for national security and government operations.
Industry: Defense Technology
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Tysons / Fairfax, United States
WebsiteLinkedIn