Account Manager

Fiserv
United States
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 4+ yearsEducation: bachelorsSkills: ["Client communication","Stakeholder management","Risk identification","Issue resolution","Process improvement"]

Manage operational relationships for assigned clients, serving as the primary operational contact and coordinating resources to resolve service delivery questions, issues, and escalations. Monitor service performance, identify risks, and drive issue resolution. Partner with Relationship Managers to support client satisfaction and revenue growth, translate client needs into actionable plans, and use feedback to recommend process improvements that strengthen the client experience.

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FursaFursa
Fiserv
Fiserv
10 hours ago

Account Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live
Reposted: similar role first listed 7 months ago

Job Summary

Manage operational relationships for assigned clients, serving as the primary operational contact and coordinating resources to resolve service delivery questions, issues, and escalations. Monitor service performance, identify risks, and drive issue resolution. Partner with Relationship Managers to support client satisfaction and revenue growth, translate client needs into actionable plans, and use feedback to recommend process improvements that strengthen the client experience.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Serve as the primary operational contact for assigned clients and coordinate resources across Fiserv to address service delivery questions, issues, and escalations.
  • •Manage client operational relationships by monitoring service performance, identifying risks, and driving issue resolution through completion.
  • •Partner with Relationship Managers to support client satisfaction, revenue growth opportunities, and positive client references.
  • •Translate client needs into actionable plans with clear owners, timelines, and expected outcomes.
  • •Support governance routines for complex client accounts, including meeting preparation, follow-up documentation, and progress tracking.

Pay and Benefits

Equity and Bonus:Equity
Perks:Health InsuranceDentalVisionLife InsuranceDisability InsurancePaid LeaveTuition AssistanceRetirementEquity

Key Requirements

  • •4+ years of experience in account management, client service, or relationship support within banking, financial technology, or financial services.
  • •Experience managing client escalations and service delivery issue-resolution plans across internal teams.
  • •Proficiency using Microsoft Office applications (Excel, PowerPoint, Word, Outlook) to create client-ready updates, reports, and documentation.
  • •Strong communication with client contacts and internal stakeholders through written updates, meetings, and issue-resolution discussions.
  • •Bachelor’s degree or higher in Finance, Business, or related field, or equivalent education and/or related experience.
Experience:4+ yearsFintechFinancial servicesBanking
Education:Bachelor's in Finance, Business, or a related field
Skills:Client communicationStakeholder managementRisk identificationIssue resolutionProcess improvement
Tech Stack:Microsoft OfficeExcelPowerPointWordOutlook

Eligibility

Visa:F-1H-1BH-2TN
Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Fiserv
Provides payments, processing services, risk management, and core banking technology to financial institutions, merchants, and businesses worldwide, enabling digital payments, account processing, and financial services integration.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Brookfield, United States
Founded: 1984
WebsiteLinkedIn